Can my travel agency software show me which customers still owe me money on their bookings?

Yes, this is one of the things travel agency software is good at. When a booking is made, the system records what the customer was charged and what has actually been received against it, so the unpaid balance sits on the booking itself and on that customer's account. Instead of going through your bank statement line by line, you can open a list of bookings with money still due and see at a glance who needs chasing.

In day to day use, your staff record each deposit or part payment against the booking as it comes in, and the balance updates. Most setups let you sort or filter that list by customer, by travel date or by how long the amount has been outstanding, which helps you deal with the departures coming up first. If you work with sub agents, their accounts normally show their own running balance in the same way, so you can see what each one owes you.

There are limits worth knowing. The figures are only as accurate as the payments entered, so card payments taken through your portal usually mark themselves as received automatically, while cash and bank transfers need someone to enter them. Whether you also get ageing reports, automatic payment reminder emails to customers, or a link across to your accounting package depends on your plan and on what your payment provider and accounting software allow.

It is worth deciding first how you want part payments and deposits handled, then asking us to walk you through the outstanding balance view and the reminders available on your plan.