Can my staff use the booking software on their phones when they are away from the office?

Yes, in most cases they can. The booking screens are built to run in an ordinary web browser, so there is usually nothing to install. Any member of your team with a login and an internet connection can sign in from a phone or a tablet and carry on with the same bookings they were working on at their desk, which helps when someone is at an airport, visiting a corporate client or out at a travel fair.

What feels comfortable on a small screen does vary by task. Looking up a customer, opening a booking, checking a passenger name, resending a confirmation or glancing at the departures coming up in the next few days all tend to work well. Longer jobs are a different matter. Entering several passengers, putting together a journey with many segments, loading your own contracted rates or working through a detailed sales report are simply easier on a laptop, because you can see the whole form at once and make fewer mistakes.

There are honest limits worth knowing. Which modules your team can reach from a mobile depends on your plan and on the access level you have given each user. Some steps also hand the traveller over to a supplier page, such as a card payment screen or an airline page, and those pages are controlled by the supplier, so they may look or behave differently on a phone than the rest of your portal does.

Before you rely on it, give one or two of your agents a real login and ask them to complete a normal booking end to end on the phones and tablets your team actually carries, and check their permissions so nothing sensitive is reachable from a shared or personal device.