Can I see which member of staff created or changed a booking?

Yes, travel agency software can keep a record of which staff member created a booking and who later updated it. This can help you understand what happened when a customer asks about a change, and it gives your team a clearer history to follow instead of relying on memory.

The information available may include the staff member, the time of the action and the part of the booking that was changed. What you can see depends on the travel product, the supplier connection and the plan you use. Some changes made directly by an airline, hotel or other supplier may not show the same level of detail.

This record is useful for checking mistakes, reviewing staff work and resolving questions within your agency. It does not always mean that every change can be reversed. Flight and hotel changes may still depend on availability, fare rules, cancellation terms and supplier approval.

Before relying on this feature, check which staff actions are recorded, how long the history remains available and whether changes made outside the software are included.