Can I check the cancellation rules before I confirm a hotel booking?

Yes, you can usually review the cancellation rules before you confirm a hotel booking. The booking details should show whether the room can be cancelled, the deadline for cancelling, and whether the supplier may keep some or all of the payment. This helps you explain the conditions clearly before your customer agrees to book.

Cancellation terms can vary between hotels, room types and meal options, even when they appear in the same search. A flexible room may have different conditions from a room that cannot be refunded. The rules can also change when availability is refreshed, so the terms shown in an earlier search should not be treated as final.

The information available depends on what the hotel supplier sends through the booking connection. Some suppliers provide detailed wording, while others give a shorter summary. If a condition is unclear, do not promise that the booking can be cancelled without a charge. The final rules attached to the confirmed booking normally apply.

Before taking payment or confirming the room, open the cancellation details, check the deadline and charges, and make sure your customer accepts them.