Can I send my customer one itinerary that includes their flight and hotel bookings?

Yes, you can prepare a single itinerary that brings the customer's flight and hotel details together in one document. This makes the trip easier to understand and gives the customer a convenient record of the services arranged through your agency.

The itinerary can normally show useful information such as travel dates, flight times, hotel details, passenger or guest names, and booking references. The exact content depends on the information returned by the airline, hotel supplier or booking API. Some details may be missing until a service is confirmed or a ticket has been issued.

Services booked outside the software may not be added automatically. Depending on your plan and setup, you may be able to enter extra arrangements yourself, but this should be checked before you promise a complete trip document. An itinerary is also not a replacement for an airline ticket, hotel voucher or any document required by the supplier.

Before sending the itinerary, review every name, date and booking status, and make sure the customer also receives any separate tickets or vouchers needed for the trip.