Can I add a booking I made directly with a hotel over the phone into my travel agency software?

Yes, in most cases you can, as long as your plan includes manual or offline booking entry. This is a common need, because almost every agency arranges something outside the search engine, whether that is a small guesthouse you deal with directly, a transfer, or a room you negotiated by phone or email.

Where it is switched on, you get a simple form in your booking area. You type the traveller names, the travel dates, the property or service, the room or product details, the supplier you booked with, and the reference number they gave you. You can usually record what you owe the supplier and what the customer owes you, so the booking behaves like any other record in the system. Once saved, it normally appears in your booking list, can be searched by name or reference, and can be included on the customer itinerary and in your sales reports.

The honest limit is that a manual booking has no live connection to the supplier, so the system cannot confirm it, update its status, or cancel it for you. The details stay exactly as you typed them until someone edits them, which means cancellation deadlines and any changes the hotel makes have to be followed up by you directly and then updated in the record. Some setups also restrict which staff are allowed to create manual bookings, and what information is compulsory before saving.

It is worth checking whether manual entry is included in your current plan, and agreeing an internal rule about who enters offline bookings and how supplier references are recorded, so your reports stay reliable.