Can my customers receive an automatic booking confirmation after they pay on my travel portal?

Yes, your white label travel portal can usually send customers a booking confirmation after their payment and reservation are completed. The confirmation can include useful details such as the traveller name, itinerary, booking status and reference. The exact information shown depends on the travel product and the details returned by the supplier.

A payment receipt or initial confirmation does not always mean that a flight ticket has been issued or that a hotel voucher is ready. Some suppliers confirm immediately, while others take more time or require an additional step. The portal should show the current booking status clearly, so you can tell whether the reservation is confirmed, pending or unsuccessful before giving the customer a final answer.

The message may be sent with your agency name and branding, depending on the design and features included in your plan. Delivery also depends on the customer entering the correct contact details and on their mail service accepting the message. Customers may need to check their junk folder, and your staff should still be able to open the booking and resend the confirmation when needed.

Before going live, make a test booking and check the wording, branding, booking status and attached documents in the customer confirmation.