Can I send my customer a few different hotel options in one quotation before they pick one?
General QuestionsCan I send my customer a few different hotel options in one quotation before they pick one?
Can I send my customer a few different hotel options in one quotation before they pick one?
Yes, in most setups you can put several options into a single quotation and send that to your customer, though whether the quotation tool is switched on for you depends on the plan you are on.
The usual way it works is that you run your searches as normal, save the options you like into a quote, and the software collects them together under one customer enquiry. You can add your markup to each option, write a short note about what is included and what is not, and then send the whole thing to your customer as a link or a document carrying your own logo and company details. Your customer sees the choices side by side with the price you have set, not the supplier price behind it.
The honest limit is that a quotation is not a hold. The prices and rooms you save into it come from a live search, so by the time your customer makes up their mind a day or two later, a room may be gone or the price may have moved. That is the supplier's doing, not the software's, so it is worth putting an expiry note on your quote and refreshing the options before you confirm anything. Whether your customer can click an option and pay for it themselves, or whether you have to complete the booking at your end, also depends on how your site and payment setup are arranged.
The best next step is to build one test quotation with two or three hotels in it and send it to your own inbox, so you can see exactly what your customer will receive before you use it on a real enquiry.
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