Can your travel agency software send booking confirmations and travel documents to my customers automatically?

Yes, travel agency software can usually send a booking confirmation and available travel documents to your customer after a booking is completed. This can save your staff from preparing every message by hand and gives the customer a clear record of what was booked. The exact documents available depend on the type of booking, the supplier and the features included in your plan.

For flights, the customer may receive a confirmation and an electronic ticket when the supplier has issued it. For hotels, the software may provide a booking confirmation or voucher with the stay details. Some documents may not be ready immediately, especially when a supplier needs extra time to confirm or issue them. A document can only be sent automatically when the required information has been returned through the connected booking service.

You may also be able to add your travel agency name, logo and contact details to customer documents, depending on the document and your plan. Supplier terms, cancellation conditions and important travel instructions may still appear because customers need this information. Automatic delivery should not replace a quick check by your staff when a booking has unusual conditions or a document is delayed.

Check which document templates, branding choices and automatic sending options are included in your glideFares setup before you begin taking live bookings.