Question 1

Can I move my existing customer records into glideFares without entering everything again?

Accepted Answer

Yes, existing customer records can usually be moved into glideFares without entering each one by hand. The records need to be supplied in an accepted file format, with the information arranged consistently. What can be imported depends on your plan, your portal setup and the quality of the records you already have. Basic customer details are normally easier to move than booking history, saved preferences or information linked to another booking system. Some details may need to be cleaned or reorganised before they can be imported. Duplicate records, missing fields and inconsistent spellings can also affect the result, so the imported information should be reviewed before staff start using it. Information held by suppliers or stored only inside another travel system may not be available for transfer. Access also depends on whether your current system lets you export the records in a usable format. Sensitive customer information should only be moved when you have a valid reason to keep it and handle it according to the privacy rules that apply to your business. Export a small sample of your customer records, check which fields it contains and ask glideFares to confirm what can be imported before planning the full move.

Question 2

Can I see what ancillary services like seat selections and baggage are available for a flight before my customer decides to buy it?

Accepted Answer

Yes, you can see seat maps, baggage allowances and other add-ons through the flight API before your customer completes their purchase. This means they know exactly what they are getting and what extras will cost them before they commit to the booking. You can show these options right on your portal so your customers can choose what they want as part of the booking flow, or decide they do not need them and keep the price down. The exact add-ons that show up depend on what the airline makes available through the system. Some airlines publish their full range of ancillary services, while others keep certain options hidden until after the booking is done. You will see what each airline offers when you pull the search results, so you can see the differences between carriers and explain them to your customers. You can display this information however makes sense for your business. Some travel portals show it all upfront, while others let customers add extras at checkout. The API gives you the data, so you have the flexibility to design the experience your customers prefer. Check what your flight API documentation says about the specific ancillary fields available from your suppliers so you know what information you can count on to always be there.

Question 3

Can my customers use my travel portal in their own language and see costs in their local currency?

Accepted Answer

Yes, a white label travel portal can support different languages and display travel costs in more than one currency. This can make the booking experience easier for customers in different countries, especially when they are more comfortable reading and paying in their local market. The languages and currencies available depend on your glideFares plan, the travel products you offer and the information supplied through each connection. Some flight, hotel or transfer details may arrive only in the language provided by the supplier. Certain descriptions, fare rules and booking conditions may therefore remain untranslated, even when the main portal pages and booking steps appear in the customer's chosen language. Currency display also needs careful checking. A converted amount shown during the search may be for guidance, while the final payment could still be taken in the booking currency supported by the supplier or payment service. Exchange rates can change, and a customer's bank may apply its own conversion or overseas payment charges. The currency shown should therefore be clear throughout the search, checkout and confirmation stages. Before opening the portal to customers, check which languages and currencies are included in your plan, then make a test search and booking in each option you intend to offer.

Question 4

Can I see the ancillary fees like taxes and surcharges before my customer completes their flight booking?

Accepted Answer

Yes, you can see the full breakdown of ancillary fees before checkout. When a customer searches for flights through the API, the results show the base fare alongside all the taxes, surcharges, and other fees that will be added. This means your customers know the total price they will pay before they enter their payment details, not after. The exact fees depend on the airline, the route, and the current regulations in each country, so they can vary between different flights in the search results. The way these fees display on your portal depends on how you have set up your booking flow. Some travel businesses choose to show the full total price prominently and hide the breakdown behind a details button. Others prefer to show every line item so customers understand exactly what they are paying for. You have control over how much detail appears at each step, so you can design the experience that works best for your customers and your business model. Keep in mind that some ancillary charges, like baggage fees or seat selection fees, might not appear in the initial search results. These often show up only when the customer selects their specific flight and seats. This is because airlines set these fees based on the exact itinerary and route, not just on the flight itself. Check with your API provider about which fees appear at which stage of the booking flow so you can set customer expectations correctly.

Question 5

Can I make corporate travellers get manager approval before a booking is confirmed?

Accepted Answer

Yes, an approval step may be available for corporate bookings, depending on your glideFares plan and how your booking process is set up. The traveller can submit a trip request for review, and the person responsible for approval can decide whether it should go ahead. Approval rules can be based on details such as the travel policy, destination, cabin, hotel choice or total booking value. The exact options depend on the travel products and settings available on your portal. Some bookings may need approval before payment, while others may only allow a request to be reviewed before an agent completes it. A fare or room is not always held while approval is pending. Prices and availability can change, and some suppliers require immediate confirmation. This means an approved trip may need to be searched again before it can be booked, and the final price may be different from the original request. Check whether your current plan includes approval workflows, then decide who should approve each type of trip and what should happen when a request is declined or the price changes.

Question 6

Can I customize the booking flow on my white label portal so my customers see only the steps they need to complete their booking?

Accepted Answer

Yes, you can customize the booking flow on your white label portal to show your customers only the information and steps that matter for their specific trip. This means you can hide unnecessary fields, reorder the steps, and focus the experience on what your business needs. For example, if you mostly sell package holidays, you can streamline the flow to emphasize hotel and flight together rather than letting customers book them separately. Or if corporate clients are your main business, you can add company billing fields early in the process instead of tucking them away at the end. The level of customization available depends on your plan and which features you have enabled. Some portals allow you to hide entire sections like seat selection or car rental add-ons if you do not offer those products. Others let you make smaller changes like moving the payment step earlier or adding your own custom questions that help you serve your customers better. The exact options available to you will depend on what glideFares offers on your particular setup. You can test different booking flows with your team before you launch them to your customers. This helps you make sure the journey feels natural and does not confuse people or make them abandon their booking halfway through. Talk to your account manager about which customization options are available on your plan and what changes would work best for your business model.

Question 7

Can I see which bookings are coming up soon so I can remind my customers about their trips?

Accepted Answer

Yes, you can set up your portal to show you upcoming bookings so you can stay on top of your customers' travel plans. Most travel software lets you view a calendar or list of confirmed trips with their departure dates, which helps you send reminders, check in with customers before they travel, or flag any bookings that need attention. You can usually filter by date range so you see what is coming up this week, this month, or further ahead depending on what you need. How much detail you see depends on the software plan you choose. Some portals show you every booking in one dashboard, while others might organize them by customer or by destination. You should be able to click through to see the full itinerary, passenger names, and confirmation numbers for each trip, which makes it easy to help if a customer calls with a question or needs to make changes. The timing of when bookings appear in this view also depends on the suppliers. Most flights and hotels show up immediately after confirmation, but occasionally a booking might take a few hours to sync through if there are delays on the supplier's end. Check what reporting and calendar features are included in the plan you are considering, and ask whether you can export this data or set up automatic alerts so you do not have to log in every day to stay on top of things.

Question 8

Can I see which flights are selling out fast so I know which ones to push to my customers?

Accepted Answer

Not directly through the API itself, but you can track booking patterns over time to spot which flights are popular. The API will show you availability when your customers search, and if a flight goes from many seats available to just a few, that tells you demand is high. You would need to monitor these changes yourself by looking at your booking data and search results over days or weeks, rather than the API sending you alerts automatically. Some portals build their own dashboards to watch which flights book quickly, which routes are trending, and which price points sell best. This helps you understand your market and guide customers towards flights that match what others are choosing. However, this depends on how much data history you keep and how you choose to analyse it, so the detail you can see varies. What matters most is that when your customers search, they see real availability right now from the suppliers. You cannot sell something that has already gone, and the API protects against that by checking live before each booking. If you want to spot trends and popular routes, start by looking at which flights your own customers actually book over time, and use that to guide your marketing and recommendations. Check with your portal provider about what reporting and analytics tools are built in to help you see which flights and routes are performing best for your business.

Question 9

Can I let my customers pay for a flight or hotel booking in instalments instead of all at once?

Accepted Answer

This depends on what your suppliers and payment processors allow, so you will need to check with us about what is possible on your specific setup. Some travel businesses do offer payment plans to their customers, but glideFares passes through the payment rules that come from the airlines, hotel chains and other travel suppliers you are connected to. If a supplier requires full payment upfront before they issue a ticket or confirm a room, then your portal will need to collect that money from your customer straightaway. Your payment processor also has a say in this. Some processors make it easy to set up instalment plans and others do not. If you want to offer payment plans, you would typically need a processor that supports that feature, and you would handle the instalments yourself rather than the software doing it automatically. This means you would collect the first payment through the portal and then arrange the remaining payments outside the booking system. Some travel businesses get around this by taking a deposit from the customer at booking time and collecting the balance later, but again this depends on your suppliers' rules and your payment setup. The best next step is to tell us what you are trying to achieve, and we can look at your specific configuration and supplier contracts to see what options actually exist for your portal.

Question 10

Can I see which hotels have free cancellation before my customers book, so they know they can change their minds?

Accepted Answer

Yes, you can show your customers the cancellation policy for each hotel before they complete their booking. The hotel data that comes through to your portal includes the cancellation terms set by each property, and you can display this information on the search results, on the property details page, or both. This way your customers know exactly what they are committing to and whether they can get their money back if their plans change. However, the cancellation policy shown depends on what the hotel supplier sends through. Some hotels offer different cancellation terms for different room types or rates, and the system will show the policy that applies to the specific room and rate your customer is looking at. If a hotel updates their cancellation policy after you have already displayed the search results, your customers will see the updated terms when they click through to the property details page, but the search results themselves may not refresh instantly. You can also choose whether to highlight free cancellation as a filter in your search, so customers can narrow down their options to only hotels where they can cancel for free. This helps them find the flexibility they want without having to read through every property's terms one by one. Check with your supplier or account manager whether the cancellation policy data is included in your current plan, since this depends on which hotel suppliers you are connected to and what data they provide.