Can I see which hotels have free cancellation before my customers book, so they know they can change their minds?

Yes, you can show your customers the cancellation policy for each hotel before they complete their booking. The hotel data that comes through to your portal includes the cancellation terms set by each property, and you can display this information on the search results, on the property details page, or both. This way your customers know exactly what they are committing to and whether they can get their money back if their plans change.

However, the cancellation policy shown depends on what the hotel supplier sends through. Some hotels offer different cancellation terms for different room types or rates, and the system will show the policy that applies to the specific room and rate your customer is looking at. If a hotel updates their cancellation policy after you have already displayed the search results, your customers will see the updated terms when they click through to the property details page, but the search results themselves may not refresh instantly.

You can also choose whether to highlight free cancellation as a filter in your search, so customers can narrow down their options to only hotels where they can cancel for free. This helps them find the flexibility they want without having to read through every property's terms one by one.

Check with your supplier or account manager whether the cancellation policy data is included in your current plan, since this depends on which hotel suppliers you are connected to and what data they provide.