When there is a problem with a hotel booking, can I see which supplier it came from so I know who to chase?

Yes, in almost every setup you can see which supplier a hotel booking came from, and that detail sits on the booking record in your back office so your staff can act on it without guessing.

When a booking is confirmed, the system usually keeps three separate references against it. There is your own internal reference, which is the one you quote to your customer. There is the hotel confirmation number, which your customer shows at check in. And there is the supplier reference, which is the number that supplier's own support team will ask for when you contact them. Seeing the supplier name next to those references is what tells your team who to email or call when a room is not showing at the hotel, when an amendment is needed, or when a refund has not come through.

How much you see does depend on the supplier and on how you are connected. Some suppliers pass back a full reference straight away, others send it a little later once the hotel has acknowledged the booking, so the field can look empty for a short while. If you buy through a consolidator rather than direct, you may only see the consolidator as your point of contact, because they are the party you have the contract with. Most suppliers also expect you to raise issues with them rather than going to the hotel yourself, since the hotel holds the booking in their name and not yours.

It is worth opening one of your recent hotel bookings and checking that the supplier name and reference are both visible to the staff who handle problems, and asking us to turn that column on in your bookings list if it is not already there.