Can I see whether a hotel rate is refundable and the last date to cancel before my customer pays?

Yes, in most cases you can. The cancellation rules travel along with each room rate from the supplier, so when your customers look at the room options they can usually see whether the rate is refundable, whether there is a free cancellation window, and the last date and time to cancel without a charge. Our portals are set up to show that wording next to the room before anyone pays, again on the checkout page, and once more on the confirmation voucher so your customer has it in writing.

How much detail you get does depend on the supplier. Some send a clean deadline date that we can display as a simple line of text, while others send a longer block of policy wording that has to be shown as it is given to us. A few return only a short note during the search and the full policy at the booking step, which is why it is worth looking at the final screen before you confirm. Penalties are also expressed differently from one supplier to the next, sometimes as a night of stay and sometimes as a share of the booking, and peak dates or several rooms on one booking can carry stricter terms than the same hotel in a quiet week.

One thing worth knowing is that cancellation deadlines are normally set in the hotel's own local time, not yours, so a booking that looks cancellable until the end of the day may close earlier or later than you expect. For hotels you contract directly and load yourself, you set the policy, so it will say exactly what you want it to say.

Run a few test searches across the suppliers you use, see how the policy reads on each one, and tell us where on the page you want it to sit so your customers cannot miss it.