If two of my hotel suppliers have the same hotel at different prices, will my website show that hotel twice?

No, in most cases the hotel appears only once in your search results. When several suppliers are connected, the system tries to match the same property across all of them using the hotel name, the address, the map coordinates and any supplier reference codes it has, then groups the rates together under one listing. Your customer sees one hotel with the room options underneath it, rather than the same building repeated down the page.

That matching is good but it is not perfect, and it is fair to tell you so. Some suppliers send incomplete addresses or slightly different spellings, so now and then a property does slip through twice. It tends to happen with small guesthouses, apartments and newly opened hotels rather than well known city centre chains. If you spot one, send us the hotel and the city and we can correct the match so it behaves properly from then on.

How the grouped rates are shown to your customer is something you can decide, within what your setup allows. Many agencies prefer to display only the cheapest available rate to keep the page simple. Others like to show the rates from different suppliers side by side, because the cheaper one is not always the better sale once you look at the cancellation terms or whether breakfast is included.

A good next step is to run a few searches in the cities you sell most, with all your suppliers switched on, and tell us whether the listings look clean to you or whether anything is doubling up.