Does the system keep a record of who changed or cancelled a booking so I can check what happened in my office?

Yes, in most setups the booking record keeps a history of what was done to it and which staff login did it, so you can go back and see what happened instead of relying on memory. Each booking usually carries an activity trail alongside the passenger and payment details, and your staff see that trail when they open the booking.

What you can normally expect to see is the time an action was taken, the login of the person who took it, and what changed, such as a booking being created, a passenger name being corrected, a cancellation being sent, or a payment being marked as received. That is usually enough to settle the common office questions, like who cancelled a room that should have stayed, or whether a change request was actually sent to the supplier or only noted down.

There are honest limits. Anything the airline or hotel does on their side will often appear only as a status change on the booking, not as a named person, because the supplier does not tell us who in their office acted. How far back the history is kept, whether you can export it, and whether you can stop one staff member from seeing another's bookings all depend on your plan and how your account is configured, so it is worth confirming rather than assuming. Notes your staff type in by hand are also only as useful as the habit of writing them.

Before you go live, give each member of staff their own login rather than sharing one, and ask us to confirm which actions are logged on your plan so you know what you can prove later.