Can I stop a hotel I have had bad experiences with from showing up on my website?

Yes, you can usually stop a particular hotel from showing in the search results on your website. Most travel agency software has a blocking or exclusion list, where you add the properties you do not want to sell and the system filters them out before the results reach your customer. Depending on how your portal is set up, you may also be able to block a whole supplier or everything below a certain star rating.

The thing to watch is that the same hotel often comes from more than one supplier, so the block has to apply to every source it appears in, or to the single property record that ties those sources together. That matching is not always exact, because suppliers describe the same building in slightly different ways, so after adding a hotel it is worth searching that city again to confirm it has gone. If a copy still shows, another supplier is probably sending it under a different name or code.

There are two honest limits. Whether you can edit the list yourself or have to ask for it to be changed depends on your plan and how your portal is configured, and results are often held briefly for speed, so a change may take a little while to appear on the live site. A block also only affects new searches, so any booking you have already confirmed at that hotel stays as it is and still needs to be serviced.

Open the supplier or inventory settings in your portal, look for the exclusion or blocked properties option, add one hotel, then run a search for it and check it has disappeared before you build a longer list.