Can my customers pay me in instalments for a holiday package instead of the full amount upfront?

General Questions
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Asked by Leena Kapoor 📅 Nov 10, 2026 10:35 AM

Can my customers pay me in instalments for a holiday package instead of the full amount upfront?

Answer

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Answered by Kavita Menon 📅 Nov 10, 2026 10:39 AM

Yes, part payment is possible in most setups, but how far you can take it depends on your payment provider and on the supplier holding the booking. The usual arrangement is that your customer pays a deposit on your website to secure the package, and the system records the balance as still owing with a due date you set. You can then collect the rest later, either by sending them a payment link, taking a card payment over the phone, or accepting a bank transfer and marking it against the booking by hand.

The part that is outside our control is whether the supplier will actually hold the inventory while your customer pays you in stages. Many hotel rates and most package components can sit unpaid until a deadline, so instalments work comfortably there. Flights are different, because tickets normally have to be issued and paid in full very quickly, so if your package includes air travel you will usually need to fund the ticket yourself at the time of booking and recover it from the customer later. That is a cash flow decision for your agency, not something the software can change.

True automatic instalments, where the card is charged again on a schedule without anyone doing anything, need a payment provider that supports saved cards or recurring charges. Not every gateway in every country offers this, and some require extra approval before they switch it on. If yours does not, you can still run instalments manually with payment links and reminders, which is how a lot of agencies handle it.

Check with your payment provider first about whether they allow saved cards or scheduled charges, then tell us the deposit percentage and payment deadlines you want to work with so we can set the rules up to match.

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