If my internet goes down in the office, can my staff still work on bookings or does everything stop?

No, if your office internet goes down your staff will not be able to work inside the portal, because travel agency software of this kind runs in the browser and talks to supplier systems live over the internet. There is no offline copy of the system sitting on your office computers, so searches, bookings, cancellations and reports all need a working connection. This is true of almost every modern booking platform, not just ours, because live availability and live fares can only come from the supplier at the moment of the search.

The good news is that nothing is lost while you are offline. Your bookings, customer records and documents live in the system, not on your office machines, so when the connection comes back everything is exactly where you left it. A booking that was already confirmed with the supplier stays confirmed. The only real risk is a booking that was halfway through payment or ticketing when the line dropped, so when you come back online check that booking first and confirm its status before you try again, otherwise you could end up with a duplicate.

Because the system is browser based, your staff can also carry on from anywhere else with a connection, a phone hotspot, a home connection or a mobile data plan, using the same login. Many agencies keep a mobile hotspot in the office for exactly this reason. Whether your staff can use it on their own devices depends on the access and permission settings you have chosen, and some suppliers or payment providers may have their own restrictions on where a transaction can be made.

It is worth agreeing with your team now what they should do during an outage, which is usually to take the customer's details by phone or paper and enter them once you are back online, and to always recheck any payment that was in progress.