Can the booking confirmation emails my customers receive go out with my own agency name instead of yours?

Yes, booking confirmation emails can go out under your own agency name, so your customer never sees anyone else's brand. The emails are templates set up with your logo, your agency name and your contact details, and they are sent from an address on your own domain once your domain provider adds the small record we give you. Before that is done the mails still go out, but from a generic address, and some inboxes treat that as less trustworthy.

What you can normally change is the look and the wording. That covers the logo at the top, the colours, the greeting, your payment and cancellation terms at the foot, and whether a copy also comes to your office. What you cannot always change is the part that comes from the supplier. Airline tickets and some hotel vouchers carry the airline or hotel reference along with their own conditions, and those have to stay exactly as issued, so that section will read like a standard travel document rather than your own writing.

Which emails exist at all depends on what your plan includes. Most portals send a booking confirmation, a cancellation notice and a payment receipt as standard, while trip reminders and follow up mails may sit in a higher plan or come as an add on, so it is better to ask than to assume.

To get moving, decide which address on your own domain you want bookings to come from, send us your logo and the wording you want at the foot of each mail, and ask whoever looks after your domain to be ready for that one change at their end.