Can I connect my own payment gateway so my customers' card payments come straight into my bank account?

Yes, in most cases you can use your own payment gateway on a white label travel portal, so the money your customer pays goes into your own merchant account and then to your bank, without passing through us. This is the normal setup for agencies that want to stay in control of their own takings and reconcile them against their own bank statements.

What this depends on is the gateway itself. Some gateways are already supported and can be switched on with the keys your provider gives you. Others need extra work to connect, and a few are only available in certain countries or only support certain card types and currencies. Your gateway company will also have its own approval process, and they decide whether your business qualifies for travel, which is treated as higher risk than most trades. So the honest answer is that the portal side is usually straightforward, but the timing often sits with your bank or gateway rather than with us, and whether a new gateway can be added may also depend on your plan.

It is worth remembering that the gateway only handles money coming from your customer to you. Paying the airline or the hotel supplier is a separate arrangement you make with them, usually through a deposit or a credit line. And because you are the merchant on record, refunds, failed payments and any chargebacks come back to you to deal with.

The best next step is to ask your bank or gateway provider which currencies and cards they can process for travel and whether they can give you test credentials, then share that information with our team so we can confirm what is involved.