Can my customers log in to my website to see their old bookings and print their tickets themselves?

Yes, in most cases your customers can have their own login on your white label portal and see the bookings they have made with you. The usual setup gives them a simple account area where they register with an email, log in, and find a list of their past and upcoming trips, along with a copy of the ticket, hotel voucher or itinerary they can download or print. For many agencies this cuts down the calls asking for a document to be sent again.

What they can actually do from that account area is a separate question, and it is your decision as much as the supplier's. Viewing and downloading documents is normally safe to allow. Cancelling or changing a booking without speaking to anyone is often switched off, partly because most agencies want staff to handle anything involving a charge or a refund, and partly because some suppliers will not accept a change request that comes straight from the traveller.

There are limits worth knowing. A customer who books as a guest without creating an account may not see that trip later unless they register with the same email address, so it helps to encourage sign up at checkout. Bookings your staff make at the counter usually appear only once they are attached to the right customer record. Whether the account area is included, and how far it can be reworded or restyled, depends on your plan and how your portal is set up.

The sensible next step is to tell us whether you want customers to only view their bookings or to act on them too, then make one test booking and log in as a customer yourself to see what they will see.