Can I give my sub agents their own login on my portal so they can book themselves instead of calling my office?

Yes, a white label travel portal can usually be set up so your sub agents log in with their own username and make their own bookings, which takes the phone calls and emails away from your counter staff.

Each agent sits underneath your own account, so you stay in control of what they can see and do. You decide which products they are allowed to sell, and you can set your own markup on top of the rates you receive, which means one agent can be given a different selling price from another if that is how you work. Every booking an agent makes is recorded against their name, so when you pull your sales report you can see who sold what rather than guessing. You can also keep the cost price hidden from them and show only the price they are meant to sell at.

The part most owners care about is credit. The system can hold a running balance for each agent, reduce it as they book and stop them booking once they have used it up, so you are not chasing money after the fact. How the money actually reaches you is still your own commercial arrangement, usually a deposit or a bank transfer, and whether your agents can top up their balance themselves online depends on the payment gateway you use and on the plan you are on. The depth of agent management also varies by plan, so some accounts get simple logins and others get fuller credit control and statements.

Before you invite anyone, write down roughly how many agents you expect, whether you want to give them all the same markup or different ones, and whether they will work on credit or pay in advance, then ask us to confirm which of those your current plan covers.