Can I show low cost airlines alongside the normal airlines in the same flight search on my website?
GDS & API IntegrationsCan I show low cost airlines alongside the normal airlines in the same flight search on my website?
Can I show low cost airlines alongside the normal airlines in the same flight search on my website?
Yes, in most cases you can show low cost carriers next to the full service airlines in the same set of results, so your customer sees one combined list instead of having to look in separate places. Behind the scenes these flights usually come from different sources, because the major airlines are reached through global distribution systems while the low cost carriers are often reached directly or through an aggregator, but the results are brought together before they reach your search page.
What you do need to plan for is that the two types of airline do not behave the same way once the search is over. Low cost carriers normally expect payment at the moment of booking, they often do not allow a flight to be held, baggage and seats are usually paid extras rather than part of the fare, and changes or cancellations tend to follow the airline's own rules rather than the smoother process you may be used to. Refunds can take longer and are sometimes given as a credit instead of money back. Your booking software can display all of this clearly to the customer, but it cannot soften the airline's own conditions.
Which low cost airlines you actually get depends on your supplier agreements, the markets you sell in and the plan you are on, so the list is not identical for every agency. A few carriers need their own direct connection, and that can mean a separate arrangement with the airline.
A good next step is to write down the low cost airlines your customers ask for most often, then ask us to confirm which of those are available through the content sources you plan to use, so your search results match what your market expects.
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