Can I put a WhatsApp button or a live chat box on my white label travel portal so customers can message my team?

Yes, in most cases you can add a WhatsApp button or a live chat box to your white label travel portal. These tools are supplied by the chat company you choose, and they give you a small snippet that gets placed on your pages so the button appears in a corner of the screen. Once it is in place, a customer browsing your hotel or flight results can tap it and start a conversation with your staff instead of leaving the site to look for your contact details.

Whether it can be switched on, and whether you can add it yourself or need us to do it for you, depends on your plan and on how your portal has been set up, so please treat that part as something to confirm rather than assume. You can usually choose whether the button shows on every page or only on certain ones, such as the search results and the payment page, and whether it appears on mobile as well as desktop. Some chat tools also let you set office hours so the button changes to a message form when nobody is available.

It is worth being clear about the limits. The chat tool stays your own account with its own login, so you manage the staffing, the replies and any costs that come with it. It will not automatically know which hotel or flight the customer is looking at, and the conversation does not get saved into the booking record, so your team will still need to ask for a name or a booking reference and then open that booking in your own system.

Decide which chat tool you want to use first, then send us the snippet it gives you and tell us which pages you want the button on, and we can confirm what your current plan allows.