Question 1

Can I combine flights, hotels and transfers into one trip plan for my customer?

Accepted Answer

Yes, you can bring flights, hotels and transfers together in one trip plan, provided those travel products are enabled for your glideFares setup. This gives your staff and customer a clearer view of the journey without having to keep separate notes for every part of the trip. Each item may still be booked separately because airlines, hotels and transfer companies have their own confirmation process. This means the trip can contain more than one booking reference, payment condition and cancellation rule. A change to one item will not always update the others, so your staff should check the full trip before confirming any change or cancellation. The products and options available depend on the suppliers connected to your portal and the features included in your plan. Some suppliers confirm immediately, while others may return a request that needs further confirmation. Prices can also change between the first search and the point when each part is booked. Before offering combined trips, check which travel products are active in your portal, how each supplier confirms bookings, and whether your customer documents show every part of the journey clearly.

Question 2

Can my customers choose seats, baggage and meals while booking a flight on my website?

Accepted Answer

Yes, your customers can choose seats, baggage and meals during a flight booking when the airline, flight supplier and API support those options. The available extras can be shown as part of the booking journey, so the traveller can review them before confirming the flight. Some airlines provide a wide choice, while others offer only basic baggage information or no advance selection at all. What appears on your website depends on the information returned by the flight API. Seat maps may not be available for every route or fare, and a selected seat may still need confirmation from the airline. Meal choices can also vary by cabin, route and airline. Baggage rules are normally linked to the chosen fare, but optional extra baggage is only offered when the supplier allows it through the API. In some cases, an extra can be requested during booking but must be confirmed later. Certain services may also be available only after the ticket has been issued, through the airline or the booking management process. Your portal should make the status clear so the traveller does not assume that a request is guaranteed. Before enabling these options, check which extras your flight suppliers support, whether they can be booked through your plan, and how confirmed or pending requests will be shown to your staff and customers.

Question 3

Can I correct a guest's name on a confirmed hotel booking without cancelling it?

Accepted Answer

No, a guest name cannot always be changed after a hotel booking has been confirmed. Some hotel suppliers allow a spelling correction or a full name change through the booking API, while others require the original booking to be cancelled and a new one made. The result depends on the supplier, the hotel and the rules attached to the room. Before confirming any change, the portal should show whether the request is allowed and whether cancellation conditions apply. A small spelling mistake may be treated differently from replacing one guest with another. The hotel may also ask for supporting details or require the travel agent to contact support, even when the booking was originally made through the API. If a change is not available online, do not assume the hotel will accept the new name at check in. Cancelling and booking again may affect availability, the room conditions and the amount payable, so the replacement booking should be confirmed before the original reservation is released whenever the supplier permits this. Check the booking rules and the available change options before promising the correction to your customer.

Question 4

Can I let my customers book a multi-city trip with stops in several places, or does your system only handle one outbound and one return flight?

Accepted Answer

Yes, you can offer multi-city trips where your customers fly to one place, then to another, then home again, all in a single search and booking. This works well for customers who want to visit several destinations on one journey, like flying into one city, stopping in a second city a few days later, and then returning home from a third. The way it works depends on which flight suppliers you connect to through the portal, as not every airline makes multi-city availability visible in the same way. Some suppliers handle these bookings smoothly and issue all the tickets together, while others may require separate bookings that we can tie together for you. When your customer searches for a multi-city trip, they tell the portal which cities they want to visit and on which dates they want to fly between them. The system then searches for available flights on each leg and shows your customer the best combinations. The price shown includes all the flights together, and your customer pays once for the whole trip. Your staff can see all the flight segments in one booking record, and you manage the whole journey as one transaction rather than juggling separate bookings. The experience your customers get depends on the flight suppliers and the plan you choose with us. Some configurations handle multi-city searches faster and show more options than others. Check with your account manager about which suppliers are connected to your portal and whether multi-city is active on your current setup, since this is something you can enable or adjust based on what works best for your travel business.

Question 5

Can I connect my flight booking API to my own systems so that bookings flow straight into my accounting software without manual entry?

Accepted Answer

Yes, you can connect your flight booking API to your own systems, but how smoothly it works depends on what your accounting software can do and how the API connection is set up. Most modern accounting systems have the ability to receive booking data through an API or a data feed, which means flight bookings from your portal can be passed through automatically rather than typed in by hand. This saves time and cuts down on mistakes that happen when data is entered twice. The flight booking API sends information like the passenger name, route, price, and booking reference to your systems in real time or at regular intervals, depending on how you set it up. Your accounting software then takes that information and creates the invoice, records the transaction, and updates your financial records. Some travel businesses also pull in data about commissions, markups, and refunds so their accounts stay accurate. What works best really depends on your accounting system and the technical setup you have in place. Some accounting packages integrate more easily than others, and you may need help from someone technical to build or configure the connection properly. Talk to your accounting software provider about whether they support travel booking APIs, and also check with us about what data the API can send out and in what format, so you can be sure the two systems will work together.

Question 6

Can I white label a travel portal so it shows my company name and branding instead of looking like a generic booking system?

Accepted Answer

Yes, a white label travel portal is built specifically so that your customers see your branding, your logo, your colors and your company name throughout the entire booking experience. When someone visits your website, they should feel like they are booking directly with you, not using a third party tool. The portal becomes part of your business rather than standing out as a separate system that you have plugged in. How much you can customize depends on your setup. Most white label portals let you change the look and feel quite a lot, such as the layout, the colors, the images, and where things appear on the page. You can usually add your own terms and conditions, your own help text, and your own policies. Some setups give you more control than others, so what you can do might depend on which plan you choose or how your portal is configured. One thing to keep in mind is that while the front end that your customers see can be completely branded as yours, the behind the scenes system that powers the bookings still belongs to the booking platform. You are not building your own airline or hotel system. The portal connects to the suppliers and processes the bookings through their systems, but your customers will never see that part. To understand exactly what branding options are available to you, ask your provider to show you examples of how much a white label portal can be customized and whether your plan includes the level of branding you want for your business.

Question 7

When a guest checks out of a hotel I booked for them, can I get their feedback or a review to help me improve my service?

Accepted Answer

It depends on what features come with your booking system and how much you set up yourself. Some travel portals can send an automated message to your customer after their stay ends, asking them to rate the hotel or leave feedback. This helps you understand which properties are performing well and which ones might need attention. However, not every system includes this as standard, so you will need to check what your booking platform offers and whether it is included in your plan. Even if your portal does not have a built in review feature, you can always collect feedback manually by sending a follow up email to your customer after their trip. This gives you valuable information about their experience with both the hotel and your service. Some travel businesses find that a simple message asking how their stay went makes customers feel valued and often leads to repeat bookings. You can keep these comments in your customer records to help you make better recommendations next time. The hotel itself will also be sending feedback requests to your guest directly, which is separate from what you do. That helps the hotel improve, but it does not tell you what your customer thought. Asking for your own feedback is a good business practice because it strengthens your relationship with the customer and gives you real data about which hotels to push and which ones to avoid. Check with your booking system provider about whether this feature is available and how to set it up for your customers.

Question 8

Can I see real time availability and prices when my customer is searching for flights, or might they book a flight that has sold out since I looked it up?

Accepted Answer

Yes, you can see real time availability and prices, but there is a small window where a flight could sell out between when your customer sees it and when they actually complete the booking. This happens because flight inventory moves very quickly, especially on popular routes, and the airline's system updates constantly throughout the day. When your customer searches on your portal, the prices and seat counts come directly from the airline's live system at that moment, so what they see is accurate right then. However, once they select a flight and start filling in passenger details, other agents and customers around the world might be booking the same flight at the same time. By the time your customer reaches the payment screen and confirms their booking, that seat could theoretically be gone. This is rare on most flights, but it can happen on busy routes or with limited availability. When this does happen, the booking system will tell you and your customer straight away that the flight is no longer available, and the customer will need to choose a different flight. You would then search again and find other options. The good news is that this kind of situation is uncommon because airlines release plenty of inventory, and it usually only becomes a real problem during peak travel times or when there are very few seats left on a particular flight. To reduce the chance of this happening, you might ask your customers to book as soon as they have decided on their flight rather than taking time to think it over, especially if they are booking a route that looks busy or a flight that shows limited seats available.

Question 9

Can my travel agency software create invoices and travel vouchers for each booking?

Accepted Answer

Yes, travel agency software can usually create invoices and travel vouchers from the booking details. This can save your staff from copying passenger names, travel dates, services and payment information into separate documents. The documents may be available for your team to download, print or send to the customer after the booking is confirmed. What appears on each document depends on the software plan, the type of travel product and the information received from the supplier. A hotel voucher may include the property address, room details, meal plan and cancellation terms, while a flight document may show the journey and baggage information. Some supplier details may arrive later or may not be provided through the booking connection, so staff should review every document before sharing it. Invoices can normally show your agency details and the amount charged to the customer, but tax wording and required business information vary by country. The system may provide a standard invoice without guaranteeing that it meets every local accounting rule. Refunds, booking changes and extra services may also require a revised invoice or a separate credit document, depending on the available features. Check which document templates are included in your plan, what information each supplier provides, and whether the invoice format meets the rules your accountant expects you to follow.

Question 10

Can my customers sign in to see all their bookings and travel documents in one place?

Accepted Answer

Yes, a white label travel portal can usually let returning customers sign in and view the bookings they made through your website. This gives them one place to check current and past trips, open confirmation details, and review the traveller information connected with a booking. It can also reduce simple enquiries because customers do not have to ask your team to resend the same information. What they can do after signing in depends on how the portal is set up. Some portals may only show booking details, while others may allow customers to download travel documents, update basic profile information, or send a request for help. Changes to a confirmed flight, hotel, or other service are not always available online, because the supplier may require the agency to handle the request. The booking history will normally cover reservations made while the customer was signed in or later linked to the same profile. Guest bookings, bookings made outside the portal, or older records may not appear automatically. Access also depends on the features included in your plan and on the information returned by each supplier. Before you launch, check whether customer accounts are enabled, which bookings will appear, what documents customers can open, and which actions still need help from your team.