Can I correct a guest's name on a confirmed hotel booking without cancelling it?

No, a guest name cannot always be changed after a hotel booking has been confirmed. Some hotel suppliers allow a spelling correction or a full name change through the booking API, while others require the original booking to be cancelled and a new one made. The result depends on the supplier, the hotel and the rules attached to the room.

Before confirming any change, the portal should show whether the request is allowed and whether cancellation conditions apply. A small spelling mistake may be treated differently from replacing one guest with another. The hotel may also ask for supporting details or require the travel agent to contact support, even when the booking was originally made through the API.

If a change is not available online, do not assume the hotel will accept the new name at check in. Cancelling and booking again may affect availability, the room conditions and the amount payable, so the replacement booking should be confirmed before the original reservation is released whenever the supplier permits this. Check the booking rules and the available change options before promising the correction to your customer.