Question 1

Can a hotel booking API show whether breakfast is included before I book?

Accepted Answer

Yes, a hotel booking API can show whether breakfast is included before your agency confirms the reservation. The information normally comes with each room and rate option, so two offers for the same room may have different meal conditions. One may include breakfast for every guest, while another may include no meals or apply different conditions for children. glideFares can pass the available meal details into the booking journey so your staff or customers can compare the options before choosing. The exact wording and level of detail depend on what the hotel supplier sends through the API. Some suppliers identify a clear meal plan, while others provide only a short rate description, so it may not always be possible to show the breakfast venue, serving times, menu, or whether drinks are included. Meal details should also be checked again on the final review page and in the booking confirmation, because the selected rate is what controls the inclusion. Special arrangements, such as early breakfast, dietary needs, room service, or meals for an extra guest, are not automatically guaranteed unless the supplier confirms them. Before selling the stay, check the meal information attached to the chosen room and rate, and ask glideFares which hotel suppliers and display fields are available on your plan.

Question 2

Can my travel agency software keep staff notes and customer messages together with each booking?

Accepted Answer

Yes, travel agency software can keep useful notes and communication details with the related booking. This gives your team one place to record what the traveller asked for, what was agreed, and any special points that need attention. It can reduce confusion when another staff member takes over an enquiry or helps while the original agent is away. The exact options depend on the software plan and the communication tools connected to it. Staff may be able to add private notes, record call summaries, attach relevant documents, and save copies of messages. Automatic saving from email, chat, or other channels may require a supported connection, and some conversations may still need to be added manually. Access can usually be controlled so that internal notes are visible to authorised staff but not shown to the traveller. However, available permission settings depend on the plan. Your agency should also avoid recording unnecessary sensitive information and should follow its own privacy and record keeping rules when saving traveller communications. Before choosing this feature, check which message channels can be connected, whether attachments are supported, who can view or edit notes, and how easily staff can find the complete communication history for a booking.

Question 3

Can customers download their booking confirmations and travel documents from my white label travel portal?

Accepted Answer

Yes, your white label travel portal can usually give customers a place to view and download documents for their confirmed bookings. This may include booking confirmations, hotel vouchers, flight documents and other travel information that becomes available after a reservation is completed. The documents shown depend on the travel product and what the supplier provides. Some documents may be ready as soon as the booking is confirmed, while others may only appear after payment, ticketing or a final supplier response. A document being available does not always mean every part of the trip is fully confirmed, so the booking status should remain clear beside it. Customers may need to sign in or use their booking details to reach the correct documents. Access can also depend on how the portal is set up and which features are included in your plan. If a supplier changes a booking, a new document may need to replace the earlier version, and some changes may still require help from your agency. Before offering this option, check which documents are supplied for each travel product, when they become available and whether customers can retrieve updated copies from their booking page.

Question 4

Can the flight booking API show the baggage allowance before my customer chooses a flight?

Accepted Answer

Yes, the flight booking API can show the baggage allowance before your customer chooses a flight, when that information is provided by the airline or flight supplier. The booking portal may display the included cabin baggage and checked baggage beside each flight or fare option. This helps the customer compare fares more fairly, since a lower fare may include less baggage. The allowance can differ by airline, route, travel class, fare type and passenger, so the details shown should always match the selected option. Some suppliers provide a clear baggage allowance during the first search, while others return limited details or confirm them later in the booking process. A supplier may also describe baggage by weight or by the number of pieces. If the airline does not send complete baggage information through the API, glideFares cannot guarantee that every allowance will appear at the same stage. Showing an included allowance does not always mean that extra baggage can also be purchased through the same booking flow. That option depends on the airline, the supplier connection and the features available on your plan. Check which flight sources you intend to use and ask glideFares to confirm what baggage details and extra baggage options they support.

Question 5

Can company travel bookings wait for approval before they are confirmed on my white label travel portal?

Accepted Answer

Yes, your white label travel portal can support an approval step before a company travel request becomes a confirmed booking. This can help corporate customers follow their own travel policies and give the right manager a chance to review the trip before any commitment is made. The traveller can search for suitable flights, hotels or other available travel products and submit the preferred option for review. The person responsible for approval can then check details such as the travel dates, route, traveller information and selected services. The exact approval process and the information shown will depend on the portal setup and the features included in your plan. Approval does not always hold the original fare or availability. Airlines, hotels and other suppliers may change their prices or sell the selected option while the request is waiting. The portal may need to check the booking details again after approval, and the traveller or approver may have to accept a changed price or choose another option. Payment timing also depends on the supplier rules and the way your portal is configured. Before enabling this option, check which customers need approval, who is allowed to approve each request, what happens when availability changes, and whether your plan supports the approval process you want.

Question 6

Can the flight booking API show whether a journey uses one ticket or separate tickets?

Accepted Answer

Yes, the flight booking API can show whether a journey is issued on one ticket or as separate tickets when the airline or flight supplier provides that information. This is especially useful when a trip includes connecting flights operated by different airlines. A journey on one ticket is usually managed as a single booking, even when more than one airline is involved. If a delay causes a missed connection, the airline may offer help with the remaining journey, subject to its rules. Baggage may also be checked through to the final destination, but this must be confirmed from the baggage details supplied for that trip. Separate tickets are independent bookings. The traveller may need to collect baggage, check in again and allow enough time for the next flight. If the first flight is delayed, the airline operating the later flight may not provide a replacement. The exact protection, baggage arrangements and check in requirements depend on the airlines, airports, fare rules and information returned by the supplier. Your booking page can present the ticket arrangement and any available warnings before the customer confirms. However, the wording and level of detail will depend on the API and your glideFares plan. Check which ticket and connection details your chosen flight suppliers return, then make sure customers can review them before booking.

Question 7

Can the hotel booking API handle bookings for families travelling with children?

Accepted Answer

Yes, the hotel booking API can support family hotel searches that include adults and children. The traveller enters how many guests will stay in each room and, where required, the ages of the children. This information is sent with the search so the hotel supplier can return rooms and rates that may be suitable for that family. The exact result depends on the supplier and the rules set by each hotel. Hotels may use different age bands for children, and some may count an older child as an adult. A room may also have limits on total guests or on how many children can stay with the adults. For this reason, the correct guest details should be entered from the start of the search. The API may return occupancy information, child policies and details about included bedding, but the amount of detail can vary. An extra bed, cot or suitable sleeping space is not guaranteed unless the returned room information clearly confirms it. Some requests may need to be sent to the hotel after booking, and the hotel can still decide whether it is able to provide them. Before confirming a family booking, check that every guest has been included, that each child age is correct, and that the selected room allows the full group to stay.

Question 8

Can my travel agency software help me keep track of booking and ticketing deadlines?

Accepted Answer

Yes. Travel agency software can help your team record important deadlines for reservations that are not yet fully confirmed, paid or ticketed. This can make it easier to see which bookings need attention before a supplier releases a seat, room or other travel service. The exact information available depends on the travel product and the supplier. Some suppliers provide a clear ticketing or payment deadline with the reservation, while others may provide limited information or change the deadline after booking. Where a deadline is not supplied automatically, your staff may need to enter it and check it against the latest booking conditions. Depending on your glideFares plan and setup, staff may be able to view pending bookings, check their current status and use reminders to follow up. A reminder helps organise the work, but it does not guarantee that a reservation will remain available until the stated time. Supplier conditions and availability still apply, so urgent bookings should always be checked directly in the latest reservation details. Ask glideFares which deadline tracking and reminder options are included in your plan, then confirm how your main suppliers provide ticketing and payment deadlines.

Question 9

Can I ask customers to accept my terms before they book through my white label travel portal?

Accepted Answer

Yes, your white label travel portal can usually ask customers to accept your booking terms before they complete a reservation. The acceptance can appear near the final confirmation, giving the customer a clear opportunity to read the terms and confirm that they agree. This helps explain payments, changes, cancellations, traveller responsibilities and how your agency handles the booking. Your own terms do not replace the rules supplied with a flight, hotel or other travel product. Customers should also see the relevant fare conditions, cancellation rules and supplier requirements before they confirm. What can be displayed, and where it appears during the booking journey, may depend on the product, the supplier response and the features included in your portal plan. The portal may also be able to record that the customer accepted the terms when the booking was submitted. The exact record available to your staff depends on how the acceptance step and booking history are configured. Legal wording is not created or approved by the portal, so your business remains responsible for making sure its terms are accurate, clear and suitable for the places where it sells travel. Before going live, check which terms apply to each travel product, ask for the acceptance box to appear at the correct stage, and complete a test booking to confirm that customers can open the terms and that their acceptance is saved as expected.

Question 10

Can travel agency software save traveller details for faster repeat bookings?

Accepted Answer

Yes, travel agency software can save traveller details so your team does not have to enter the same information again for every booking. This can make repeat bookings quicker and reduce typing mistakes, especially when you regularly arrange travel for the same people or families. The saved information may include the traveller's name, contact details, date of birth, loyalty programme details and travel preferences. The exact information available depends on your glideFares plan and how the software is set up. Sensitive details, such as passport information, may need additional controls or may have to be entered again for a particular booking. Saved details do not guarantee that every airline, hotel or other supplier will accept them automatically. Each supplier and booking service can ask for different information, and your staff should still check that names and documents match the traveller's current identification before confirming a reservation. Travellers should also be asked to review any details that may have changed. Check which traveller profile fields are included in your plan, decide which staff should be allowed to view or update them, and confirm your responsibilities for collecting and keeping personal information before using this feature.