Can customers download their booking confirmations and travel documents from my white label travel portal?

Yes, your white label travel portal can usually give customers a place to view and download documents for their confirmed bookings. This may include booking confirmations, hotel vouchers, flight documents and other travel information that becomes available after a reservation is completed.

The documents shown depend on the travel product and what the supplier provides. Some documents may be ready as soon as the booking is confirmed, while others may only appear after payment, ticketing or a final supplier response. A document being available does not always mean every part of the trip is fully confirmed, so the booking status should remain clear beside it.

Customers may need to sign in or use their booking details to reach the correct documents. Access can also depend on how the portal is set up and which features are included in your plan. If a supplier changes a booking, a new document may need to replace the earlier version, and some changes may still require help from your agency.

Before offering this option, check which documents are supplied for each travel product, when they become available and whether customers can retrieve updated copies from their booking page.