Can I ask customers to accept my terms before they book through my white label travel portal?

Yes, your white label travel portal can usually ask customers to accept your booking terms before they complete a reservation. The acceptance can appear near the final confirmation, giving the customer a clear opportunity to read the terms and confirm that they agree. This helps explain payments, changes, cancellations, traveller responsibilities and how your agency handles the booking.

Your own terms do not replace the rules supplied with a flight, hotel or other travel product. Customers should also see the relevant fare conditions, cancellation rules and supplier requirements before they confirm. What can be displayed, and where it appears during the booking journey, may depend on the product, the supplier response and the features included in your portal plan.

The portal may also be able to record that the customer accepted the terms when the booking was submitted. The exact record available to your staff depends on how the acceptance step and booking history are configured. Legal wording is not created or approved by the portal, so your business remains responsible for making sure its terms are accurate, clear and suitable for the places where it sells travel.

Before going live, check which terms apply to each travel product, ask for the acceptance box to appear at the correct stage, and complete a test booking to confirm that customers can open the terms and that their acceptance is saved as expected.