Question 1

Can I run more than one white label portal from the same account, one for my walk in customers and another for my corporate clients?

Accepted Answer

Yes, in most cases you can run more than a single white label portal from the same setup, and keeping one site for walk in customers and another for corporate clients is a fairly common way to work. Each portal can sit on its own web address with its own logo, colours and wording, so the two audiences never see the same branding or the same front page. What you can change between portals usually goes further than the design. You can normally decide which products appear on each site, which suppliers feed each site, and what markup or service fee is applied, so your corporate portal can show your negotiated rates and quieter pricing while your retail portal works on a different margin. Whether every one of these settings can be split portal by portal depends on your plan and on what the connected suppliers allow, so it is worth confirming the exact list with us before you start building. On the back office side, bookings from all your portals normally arrive in the same place, so your team works from a single queue and your reports cover the whole business rather than each site in isolation. If you need completely separate reporting, separate staff logins or separate accounting for each portal, that is possible in some arrangements but not in all of them, so please treat it as a question to ask rather than something to assume. The useful next step is to write down what each audience needs to see differently, covering branding, products, pricing and who is allowed to log in, and send that to our team so we can tell you which parts can be separated on your current plan.

Question 2

Can I see how much it costs me to sell a flight or hotel through your APIs so I know what profit margin I am making?

Accepted Answer

Yes, you can see the costs and build your margin on top. When you connect a flight or hotel API to your portal, you will see the price that the supplier is charging you, and you can set your own selling price to your customers at whatever level you choose. This means you have full control over how much profit you make on each booking. The difference between what you pay the supplier and what your customer pays you is your margin, and you can track this for every booking that goes through your portal. How easily you can see and manage these costs depends on your setup. If you are using a white label portal, the software will show you the supplier cost for each booking you make, and you can compare it against the price you set for your customers. If you are using an API directly in your own system, you will receive the cost information with each search result and booking response, and you can log and analyze it however works best for your business. Keep in mind that supplier costs can change between the time you search for a flight or hotel and the time your customer actually pays. Some suppliers also charge different prices depending on how far ahead you book, whether you are booking a package, or other factors. You should check with your account manager about whether you can see historical costs and trends, so you can understand your typical margins across different suppliers and seasons. Start by looking at a few real bookings in your portal or API reports to see how the costs and prices line up for you, and then talk to our support team if you need help setting up your margin rules or understanding the pricing data you are seeing.

Question 3

If I connect to a hotel API, will I see all the room types available at each hotel, or just a limited selection?

Accepted Answer

You will see the room types that the hotel supplier chooses to make available through the API, but this may not be every single room type that exists at that hotel. Different suppliers control what they push into their APIs based on their own business needs and agreements with the hotels. Some suppliers show a wide range of options while others limit what comes through to keep the data manageable. When you connect a hotel API to your portal, you get what that supplier has decided to distribute, not necessarily what you would see if you called the hotel directly or visited their own website. The room types that do come through the API will usually include the key information you need, like how many guests it sleeps, whether it has a bath or shower, and what the cancellation policy is. However, if a guest finds a room type on the hotel's own website that does not appear in your search results, it means that particular room was not included in what the supplier sent to the API. This is one of the limitations of working with API suppliers rather than having direct connections with every hotel. If you want to offer your customers the broadest choice of rooms at a particular hotel, you may need to either connect to multiple hotel suppliers so you can compare what each one offers, or add your own inventory for that hotel if you have a direct relationship with it. Some travel agencies use a combination of API suppliers and their own contracted hotels to give customers more options. You should test the hotel API connection with real data before you go live to see what selection of rooms comes through for the hotels your customers ask about most often.

Question 4

If I connect to a flight API, can I charge my customers different prices than what the API shows me, or do I have to pass on the exact same price?

Accepted Answer

Yes, you can set your own markup on top of the supplier price. When you connect a flight API to your portal, you control what your customers pay. The API shows you a base price from the airline or supplier, and you decide how much commission or markup to add before that price appears to your customer on your portal. This lets you run your business the way you want and cover your costs and profit. How you apply that markup depends on your portal setup. Some travel businesses add a fixed amount to every booking, others add a percentage, and some vary it by route or airline depending on their strategy. You can usually set different markups for different products, so your margin on flights might be different from your margin on hotels if that makes sense for your business. Keep in mind that while you can set any price you want on your portal, you still need to be competitive so your customers actually book with you instead of going elsewhere. Also, some suppliers have rules about how you can display prices or what you can add on top, so check with your provider about any restrictions that might apply to your specific API connection. Talk to your glideFares contact about how markup and pricing rules work with the flight API you are planning to use.

Question 5

If I white label a portal, can I restrict which destinations my agents are allowed to book, or can they search anywhere?

Accepted Answer

Yes, you can restrict destinations in most cases, but it depends on how your portal is set up and what rules you want to enforce. Some travel businesses need to limit their agents to certain regions or countries for compliance reasons, budget control, or because they only have contracts with suppliers in those areas. Your portal can be configured to show only the destinations you choose, which means your agents will only see search results and availability for those places when they log in. The way this works in practice varies depending on your setup. If you are using a standard configuration, you can usually control which destinations appear in the dropdown menus and search filters that your agents see. This is a straightforward way to guide them towards the regions you want them to focus on. However, if you need more complex rules, like allowing certain agents to book in more destinations than others, or blocking specific countries while allowing others, you should check with your portal provider about what is possible under your particular plan and configuration. Keep in mind that destination restrictions are different from price markups or commission rates. You might want some agents to access everywhere but earn different commissions depending on where they book, or you might want to completely hide certain destinations from certain agents. The level of control available to you will depend on the features included in your white label setup. Check with your provider about which restriction options are available to you and how they can be customized for your business needs.

Question 6

If I set up a white label portal, will I be able to add my own hotel inventory alongside the API suppliers?

Accepted Answer

Yes, you can sell your own contracted hotels on the same portal where your customers search the API suppliers. This means you are not limited to only showing what comes through the APIs. You can load your own inventory into the system and it will appear in the search results alongside everything else, giving you the flexibility to blend your direct contracts with the aggregated supply from your connected providers. How you manage your own inventory depends on your setup. Some travel businesses use the portal to load their own rates and availability directly, while others prefer to handle their own hotels separately and combine the results for the customer. The software can support both approaches, but the exact process and what information you need to provide about your own hotels will depend on how your portal is configured and what features are enabled on your account. You should check with your account manager about how to add your own inventory and whether there are any rules about how your properties are displayed alongside the API results. They can walk you through the process and explain what data you need to gather about your hotels, rooms, rates, and availability to get them live on your portal.

Question 7

When I connect a flight API to my portal, can I mark certain airlines as unavailable so my customers do not see them in search results?

Accepted Answer

Yes, you can control which airlines appear in your search results, but how you do it depends on your plan and the settings available in your portal. Most portals let you hide specific airlines or airline groups so your customers only see the ones you want to offer. This is useful if you have preferred partnerships, if you want to avoid airlines with poor reviews, or if you simply want to keep the search results cleaner and easier for your customers to browse. The way this works varies. Some portals give you a simple on-off switch for each airline, while others let you create rules based on airline type, price range, or other factors. You might also be able to set different rules for different customer groups if you have multiple teams or sub-agents booking through your portal. Since these features depend on which plan you are on and how your portal is configured, you should check with your account manager or in your portal settings to see exactly what options are available to you. Keep in mind that hiding airlines does not change what the flight API itself is searching for behind the scenes. The API will still fetch results from all airlines, but your portal will filter out the ones you have marked as unavailable before showing them to your customer. This means you are not losing any data or making the search slower, you are just controlling what your customers see. To set up your airline preferences, log into your portal admin area and look for the airline settings or search filter options, or ask your account manager to help you configure this the way you want it.

Question 8

Can I test a hotel API connection with real supplier data before I go live with my customers?

Accepted Answer

Yes, you can test the connection, but what you can test depends on how you set things up. Most APIs let you run test requests against real supplier systems before you point your live portal at them. This means you can check that prices come back, that you can search for hotels, that room details look right, and that the booking flow works the way you expect it to. The catch is that test requests and real bookings work differently. When you test, you are not actually reserving rooms or charging anyone. The suppliers will usually give you test data that looks like real availability and pricing, but it may not match what real customers will see when your portal goes live. Some suppliers also limit how many test requests you can make, or they refresh their test data on a schedule that does not match the real-time data your customers will search against. You should also know that even after you test successfully, there can be surprises when you connect real customer bookings. Suppliers sometimes change their systems, or a particular hotel or room type might behave differently than the test data suggested. The best approach is to test thoroughly in your sandbox environment, then start with a small group of trusted users or agents before you open it up to all your customers. Talk to the support team about what test environments are available for the suppliers you want to connect, and ask what test data they provide so you know exactly what you can and cannot verify before going live.

Question 9

Can I see which suppliers are actually responding to requests before I connect them to my portal?

Accepted Answer

Yes, you can check the availability and responsiveness of suppliers before you fully integrate them. When you are setting up your portal and deciding which suppliers to connect, you can test the connection to see whether they are sending data through properly and whether the prices and inventory look reasonable for your market. This helps you avoid connecting to a supplier that might be slow, unreliable, or not a good fit for your customers. The exact way this works depends on which suppliers you want to add and what plan you are on. Some suppliers are faster to connect than others, and some may take a day or two before data starts flowing through to your portal. You should be able to see real-time data from a test connection before you switch it on for your customers, so you are not guessing whether it will work well. If you notice that a supplier is sending old prices or has gaps in their inventory, you can decide not to use them, or you can investigate whether there is a problem with the connection itself. Before you start testing suppliers, talk to your account manager about what options are available for your business and what the testing process looks like. They can walk you through how to check that a supplier is responding properly and what signs to look for that it is a good match for your portal.

Question 10

If I set up a white label portal, can I control which suppliers I connect to, or do I have to use all of them?

Accepted Answer

You have control over which suppliers you connect to, but what you can actually connect depends on what glideFares has available and what each supplier allows. When you set up your portal, you choose which flight providers, hotel suppliers, and other services you want to include in your search results. This means you are not forced to use suppliers you do not want to work with, and you can build a portal that matches your business model and your customer base. However, the suppliers available to you are set by what glideFares has partnerships with and what those suppliers themselves are willing to offer. Some suppliers may have limits on who they work with, or they may require a certain volume of bookings before they will connect to your portal. You also need to think about what your customers actually want to search for. If you connect to only one hotel supplier, your customers will see fewer options, which may push them to use a competitor instead. The best approach is to talk to the glideFares team about which suppliers are available for your type of business and your market. They can tell you what is possible with your plan and help you choose suppliers that will give your customers good choice without overcomplicating your portal. Once you know what suppliers are available to you, you can decide which ones to turn on when you launch.