If I connect to a hotel API, will I see all the room types available at each hotel, or just a limited selection?

GDS & API Integrations
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Asked by Meera Shah 📅 Oct 1, 2026 1:36 PM

If I connect to a hotel API, will I see all the room types available at each hotel, or just a limited selection?

Answer

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Answered by Kavita Menon 📅 Oct 1, 2026 1:46 PM

You will see the room types that the hotel supplier chooses to make available through the API, but this may not be every single room type that exists at that hotel. Different suppliers control what they push into their APIs based on their own business needs and agreements with the hotels. Some suppliers show a wide range of options while others limit what comes through to keep the data manageable. When you connect a hotel API to your portal, you get what that supplier has decided to distribute, not necessarily what you would see if you called the hotel directly or visited their own website.

The room types that do come through the API will usually include the key information you need, like how many guests it sleeps, whether it has a bath or shower, and what the cancellation policy is. However, if a guest finds a room type on the hotel's own website that does not appear in your search results, it means that particular room was not included in what the supplier sent to the API. This is one of the limitations of working with API suppliers rather than having direct connections with every hotel.

If you want to offer your customers the broadest choice of rooms at a particular hotel, you may need to either connect to multiple hotel suppliers so you can compare what each one offers, or add your own inventory for that hotel if you have a direct relationship with it. Some travel agencies use a combination of API suppliers and their own contracted hotels to give customers more options. You should test the hotel API connection with real data before you go live to see what selection of rooms comes through for the hotels your customers ask about most often.

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