Question 1

Can I check whether a hotel has availability for specific dates before my customer tries to book a room?

Accepted Answer

Yes, you can check real-time availability through the hotel booking API before your customer completes their booking. When your customer searches for hotels with their chosen check-in and check-out dates, the API shows you which properties have rooms available right now and how many rooms each hotel can offer. This means you and your customer can see straight away whether the hotel you want to book has space, rather than finding out after they have already started the booking process. The availability information comes directly from the hotel suppliers and updates throughout the day as other bookings are made and cancelled. However, the speed and accuracy of these updates depend on how quickly the suppliers send their data to us. In rare cases, a room might show as available when your customer searches but then become unavailable by the time they complete the booking if another customer books it in between. This happens because hotels can receive bookings from many sources at the same time. You can also see how many rooms of each type are available, which helps you and your customer understand whether a popular hotel is running low on inventory or whether they have plenty of choices. If the hotel you want is sold out, you can then search for nearby alternatives or different dates instead of wasting time on a booking that cannot go through. To start using real-time availability through your hotel API, check with your account manager what level of detail your current plan includes, since some suppliers provide more detailed inventory information than others.

Question 2

Can I set up different pricing for the same flight or hotel depending on which customer is booking it?

Accepted Answer

Yes, you can set different markups and pricing strategies for different customer segments through your travel agency software. This means you could charge one price to your corporate clients, another price to leisure travellers, and apply special rates to your VIP customers, all from the same booking system. The software lets you control your profit margins at a detailed level so you are not locked into adding the same amount to every booking across every customer type. How you set this up depends on the plan you choose and the features available to your account. Some agencies use customer groups or booking rules to apply different pricing automatically, while others manage pricing through bulk settings that apply to categories of bookings. You may also be able to set seasonal pricing adjustments or create special rates for specific travel periods or destinations. The exact options available to you will depend on what your booking system supports and how your supplier agreements are structured. You should check with your account manager or the software documentation to understand which pricing tools are included in your plan and how to configure them for your business model. They can walk you through setting up customer segments and explain any limits on how many different pricing tiers you can create or how often you can change them.

Question 3

Can I see photos and room details for every hotel property through my booking API?

Accepted Answer

Yes, but what you see depends on what the hotel supplier provides to us. Most hotel properties in our system come with photos, room descriptions, and details about amenities and bed types. When your customers search or look at a hotel before booking, these details should display through your portal or application so they know what they are paying for. Some smaller or independent properties may have limited information available. A few properties might have only basic details without photos, or the photos and descriptions might not be as detailed as you would like. This is not something we can control on our side because the information comes directly from the supplier, and we can only show you what they give us. The room details that appear before booking, like bed type and room size, come through the same way. You will see this information if the supplier has provided it, but occasionally a property might not have specified every detail about every room category they offer. When your customers book, they should see enough information to make a choice, but if a particular property has gaps in their data, there is not much we can do to fill them in. Check your portal's hotel search results to see what photos and descriptions are showing up for the properties your customers ask about most. If you notice a hotel that is missing important details, let us know and we can look into whether that information is available from the supplier.

Question 4

Can I see which flights have sold out or are running low on seats before my customer tries to book?

Accepted Answer

Yes, the flight API shows real-time seat availability so you and your customers can see how many seats are left on each flight before booking. This helps you know which flights are popular and which ones might disappear soon, so you can act quickly if a customer is interested in a flight that is selling fast. The availability updates as bookings happen across all the channels that sell those flights, so the numbers you see are current. This means if a flight is down to its last few seats when your customer searches, they will know that they need to decide quickly or risk missing out. You can use this information to guide your customers toward flights that have good availability, or to explain why a flight they wanted is no longer an option. Keep in mind that availability depends on what the airline and our suppliers report to us, so in rare cases there can be a small delay between when a seat is actually sold and when the system updates. This is uncommon, but it is worth knowing that a booking can occasionally fail if the last seat sells between the time your customer sees it and the time they complete their purchase. Check your API documentation or ask your account manager to confirm that real-time seat counts are included in the flight search results your portal receives, since this feature is part of the standard flight data we provide.

Question 5

Can I see what the total price will be for a flight or hotel booking, including all taxes and fees, before my customer pays?

Accepted Answer

Yes, you can see the full price including taxes and fees before your customer completes their purchase. When a customer searches for flights or hotels through your portal or API, the total cost shown includes all the charges that will be added, such as government taxes, airport fees, service charges and any other surcharges that apply to that particular booking. This means your customer knows exactly what they will pay before they enter their payment details. The exact breakdown of these costs can vary depending on the destination, the type of accommodation or airline, and local regulations in each country. Some taxes and fees are set by governments or airports and cannot be changed, while others depend on the supplier or the time of year. The important thing is that nothing extra gets added after your customer has paid, so the price they see is the price they pay. Because tax rules and fees change often and vary by location, the final total shown to your customer will always reflect the current rates at the moment they search. This protects both you and your customers from surprises at checkout. Check your portal settings to confirm that the price display is set to show the full total in your customers' preferred currency, so they can make confident booking decisions.

Question 6

Can I see cancellation policies and refund terms for hotels before my customers complete their booking?

Accepted Answer

Yes, you can see the cancellation policy for each hotel room before your customer books it. Our hotel API shows whether a room can be cancelled free of charge, what deadline applies if there is one, and what penalty or non-refundable rate applies if the customer cancels after that date. Your customer needs this information to make an informed choice, and most travellers want to know upfront whether they can get their money back if their plans change. The exact wording and detail of the cancellation policy comes from the hotel itself, so what you see depends on what the hotel provides to us. Some hotels give very clear, simple policies like free cancellation up to a certain date. Others use more complex terms with different rules for different booking types or seasons. We display what the hotel gives us, but the hotel remains responsible for the accuracy and fairness of their own terms. You can also set up your portal to filter results by cancellation policy if you want to show your customers only the flexible options first, or to highlight which rooms offer free cancellation. This helps your customers find what matters to them and can reduce complaints or disputes later on. Check your portal settings to see what filtering and display options are available for cancellation policies in your configuration.

Question 7

Can my customers book flights for adults, children and infants through my flight booking API?

Accepted Answer

Yes, a flight booking API can usually accept bookings for adults, children and infants in the same reservation. Your customer enters the date of birth for each passenger, and the airline uses it to place them in the correct passenger category. The fare and any taxes are then calculated according to the rules returned by the airline or flight supplier. The options are not identical for every flight. Some airlines allow an infant to travel on an adult's lap, while others may require a separate seat on certain routes. There may also be limits on how many infants can travel with each adult. Bookings for children travelling without an adult often follow a separate process and may not be available through the API. The passenger category must be correct before the booking is confirmed, because changing it later may require the booking to be cancelled and made again. Availability and fares can also change when passenger ages are added, so the final details should be checked before payment. Ask glideFares which passenger types are supported by your connected flight suppliers, then test a search with the traveller combinations your agency commonly handles.

Question 8

Can my white label travel portal send booking confirmations and travel documents with my business branding?

Accepted Answer

Yes, your white label travel portal can usually present booking confirmations and customer documents with your business name, logo and contact details. This helps customers recognise that they booked through your travel business and keeps the experience consistent with the branding they saw while searching and paying. The documents available can include booking summaries, vouchers and itinerary details. What is created and how it is delivered depends on the travel product, the supplier connection and the features included in your plan. Some documents may be available immediately after confirmation, while others may only appear after the supplier has completed the booking or issued the ticket. Supplier information may still need to appear on certain documents. An airline ticket, hotel voucher or other official travel document can include the supplier name, booking reference, rules and required notices. These details cannot always be removed or replaced because customers may need them during check in, when contacting the supplier or when requesting a change. Before opening your portal to customers, check which documents are produced for each travel product, which branding fields can be changed and whether the delivery method suits your normal customer service process.

Question 9

Can I see what commission or markup I will make on a booking before my customer completes their purchase?

Accepted Answer

Yes, you can see your expected commission or markup before a booking is completed, but what you see depends on how your account is set up and what the supplier allows us to show you. When your customer searches for flights or hotels, the system calculates what you will earn based on your agreement with us, and this appears in your back office so you know your margin on each product before the booking goes through. This helps you decide whether a particular search result is worth promoting to your customer or whether you need to adjust your strategy. The exact details of what you can see will depend on your plan and how we have configured your account. Some agencies see a simple markup amount, while others see a percentage or a more detailed breakdown that includes commissions from multiple sources. If you are using our APIs to build your own booking flow, the information we provide to you about earnings may be slightly different from what appears in our white label portal, since each system has its own design. Keep in mind that the final amount you earn can sometimes change after the booking is confirmed, because some suppliers adjust commissions based on volume or because certain fees and surcharges are added during the confirmation process with the airline or hotel. We show you the best estimate we can at the time of search, but this is not always the final number. Check your account settings to see exactly what commission and markup information is currently available to you, and contact support if you need to adjust what gets displayed.

Question 10

Can my customers book a journey with several flight stops through my flight booking API?

Accepted Answer

Yes, a flight booking API can support journeys with several flight stops, but the exact options depend on the airlines and suppliers connected to your service. Customers may be able to search for a route with more than one flight, choose suitable connections and complete the journey as one booking. The search results should show each flight section separately, including the airports, travel times and connection details supplied by the airline. Some routes may be offered on one ticket, while others may involve separate tickets or airlines that do not protect the onward connection. These differences matter because baggage transfer, missed connection support and change conditions may not be the same for every journey. Not every supplier supports complex routes in the same way. Some may allow customers to choose several cities in one search, while others may return only simple return or one way journeys. The available fare rules, baggage information and ticketing process can also vary, so the portal should show the details received through the API without assuming that every flight combination has the same conditions. Check which journey types your selected flight suppliers support, then test a few routes with connections before offering this option to customers.