Can my white label travel portal send booking confirmations and travel documents with my business branding?

Yes, your white label travel portal can usually present booking confirmations and customer documents with your business name, logo and contact details. This helps customers recognise that they booked through your travel business and keeps the experience consistent with the branding they saw while searching and paying.

The documents available can include booking summaries, vouchers and itinerary details. What is created and how it is delivered depends on the travel product, the supplier connection and the features included in your plan. Some documents may be available immediately after confirmation, while others may only appear after the supplier has completed the booking or issued the ticket.

Supplier information may still need to appear on certain documents. An airline ticket, hotel voucher or other official travel document can include the supplier name, booking reference, rules and required notices. These details cannot always be removed or replaced because customers may need them during check in, when contacting the supplier or when requesting a change.

Before opening your portal to customers, check which documents are produced for each travel product, which branding fields can be changed and whether the delivery method suits your normal customer service process.