Can I see cancellation policies and refund terms for hotels before my customers complete their booking?

Yes, you can see the cancellation policy for each hotel room before your customer books it. Our hotel API shows whether a room can be cancelled free of charge, what deadline applies if there is one, and what penalty or non-refundable rate applies if the customer cancels after that date. Your customer needs this information to make an informed choice, and most travellers want to know upfront whether they can get their money back if their plans change.

The exact wording and detail of the cancellation policy comes from the hotel itself, so what you see depends on what the hotel provides to us. Some hotels give very clear, simple policies like free cancellation up to a certain date. Others use more complex terms with different rules for different booking types or seasons. We display what the hotel gives us, but the hotel remains responsible for the accuracy and fairness of their own terms.

You can also set up your portal to filter results by cancellation policy if you want to show your customers only the flexible options first, or to highlight which rooms offer free cancellation. This helps your customers find what matters to them and can reduce complaints or disputes later on. Check your portal settings to see what filtering and display options are available for cancellation policies in your configuration.