Will my travel website work properly on a mobile phone for customers who book while they are out?

Yes, your white label travel portal is built to work on a mobile phone as well as on a laptop. The search boxes, the results pages and the booking forms adjust themselves to the size of the screen, so a customer sitting on a bus can search for a flight or a hotel, see the options, fill in the traveller details and pay without having to pinch and zoom their way through it.

There are a few parts of the mobile experience that are not fully in our hands, and it is fairer to tell you now than to let you find out later. Hotel photos and descriptions come from the supplier, and some suppliers send very long text or very large images that sit tighter on a small screen than they do on a desktop. The payment step usually opens on your payment provider's own page, so how that looks and how smoothly it behaves on a phone is decided by your bank or gateway rather than by us. Very old phones and out of date browsers can also behave in their own way.

It is also worth being clear that a mobile friendly website is not the same thing as a phone app in the app stores. If you want your brand to have its own app, that is a separate piece of work and whether it is available to you depends on your plan, so please check with us before you promise it to a customer or put it in your marketing.

The best thing you can do next is to open your own portal on your own phone, run a real search, and carry it right through to the payment page, then tell us about anything that felt awkward so we can take a look at it.