Can my customers create an account on my white label travel portal and view their bookings later?

Yes, your white label travel portal can allow customers to create an account and return to view their bookings. This gives them a convenient place to check their trip details without searching through old messages or contacting your team each time. The account area can carry your business name and branding, so the experience remains connected to your travel business.

What a customer can see or do after signing in depends on how your portal is set up and which services are included in your plan. They may be able to review booking details, check the current booking status and open available travel documents. Some information may only appear after the supplier has confirmed the booking or provided the document through the connected travel service.

Customers may also be able to send a cancellation or change request from their account, but this does not mean every booking can be changed or cancelled online. The available action depends on the supplier rules, the type of booking and what the connected service supports. Requests may still need to be checked and completed by your team, especially when charges or special conditions apply.

Before your portal is prepared, decide what customers should be allowed to view and request, then check which account features are included in your chosen setup.