Can my customers receive a hotel voucher after their booking is confirmed?

Yes, a hotel voucher can usually be provided after the booking has been confirmed. The voucher gives the traveller a clear document to take to the property and normally shows the hotel details, guest names, stay dates, room information and booking reference. It may also include useful instructions or important conditions supplied with the reservation.

The voucher can only be created when the hotel supplier has returned a confirmed booking and the necessary details are available through the hotel booking API. Some suppliers confirm immediately, while others may leave a reservation waiting for confirmation. In that case, the voucher should not be treated as final until the booking status changes to confirmed. The exact information shown can also vary because each supplier provides different content.

Depending on your glideFares plan and portal setup, the voucher may be available for staff to download, for the customer to view, or as part of a confirmation message. Delivery options and document branding may vary, so they should be checked before you tell customers how they will receive it.

Check that your chosen hotel suppliers return voucher details through the API, then confirm which voucher and delivery options are included in your glideFares setup.