Can my customers book a hotel room with their children included, or does your system only handle adults?

Yes, children can be included, and in most cases the rates your website shows will already take them into account. The search form can ask for the number of adults, the number of children and the age of each child on the day of check in, and those details are sent through to the supplier with the search.

The ages matter more than travel agents sometimes expect. Every hotel sets its own rules about who counts as a child, when a child needs an extra bed and whether a child can sleep in the existing bedding at no extra cost. Because of that, the same family can get a different room price at two hotels in the same street. When the ages are passed correctly, the supplier works out the right occupancy and sends back rates and room descriptions that match the family you are actually booking for.

There are honest limits. Some properties do not accept children at all, and those will either drop out of the results or come back with an error if you try to book them. Some hotels take the extra bed or child meal charge at the front desk rather than including it in what you collect, and how clearly that is written out depends on the supplier feeding your site. A few suppliers also return less detail about child policies than others, so the wording your customer reads will not always be as full as you would like.

It is worth running a few family searches of your own with different ages before you promote family travel, and asking your staff to read the room policy text on the booking page so they can warn the customer about anything payable at the hotel.