Can my website sell low cost airline tickets as well as the regular airlines?

Yes, in most cases your website can show low cost airlines next to the full service ones, but exactly which carriers appear depends on the suppliers connected to your account and the plan you are on, so it is worth confirming before you promise a route to a customer.

Full service airlines usually reach your website through the big distribution systems, and they behave in the familiar way you already know from your counter work. Low cost airlines are different, because they are reached either straight from the airline or through a specialist aggregator. On the search results your customer does not see any of this. They simply see a list of flights with prices, and they pick the one they want.

Where you will notice the difference is after the booking. Low cost fares are normally issued and paid for straight away, they cannot be held, and most of them are non refundable from the moment the ticket is created. Bags, seats and meals are often charged on top, which is why the first price can look lower than it really is once everything is added. Changes and cancellations on these airlines are also handled in their own way, sometimes through our support team rather than a button in your portal, and the money can take longer to come back than it does with a normal airline ticket.

Before you start advertising cheap fares, ask us which low cost carriers are live for the markets you sell, run a few test searches on your busiest routes, and check in writing how changes and refunds work for each one so your staff are not caught out by a customer request.