Can I cancel a flight ticket in the system and see how much my customer gets back after the airline takes its charges?

Yes, you can usually cancel a flight ticket from inside the booking screen and see what your customer is due back, but how exact that figure is depends on the airline and on the supplier the ticket came from.

When you start a cancellation, the system reads the fare rules attached to that ticket and works out what is refundable. Some airlines send back a refund quote straight away, so you can tell your customer what to expect before you confirm anything. Others do not share that automatically, so the request has to go to the airline or the supplier first, which means you give your customer an estimate and confirm the final amount later. Non refundable fares, and most budget airline fares, give back little or nothing beyond unused taxes, and sometimes what comes back is a credit for future travel rather than money.

Timing is the part worth being careful about. The cancellation and the record of it appear in your system right away, so your staff can always see the status of the ticket, but the money moves in separate steps from the airline to the supplier and then to you, and those steps run on the airline's own process rather than ours. Your own service fee on a cancellation is yours to set, and you can choose to keep it or waive it for a good customer.

Before you promise a refund amount to anyone, open a booking and read the fare rules shown against the ticket, then ask our support team which of the airlines you are connected to return automatic refund quotes, so you can word your own cancellation policy in a way you can stand behind.