Can my customers ask for a specific bed type or an accessible room when booking a hotel?

Yes, customers can often choose or request a bed type or an accessible room during a hotel booking. What appears in the search and booking process depends on the hotel supplier and the information provided by the property. Some hotels offer clear room choices, while others only allow a request to be added after a room is selected.

It is important to separate a confirmed room feature from a special request. If the room name clearly states a particular bed type or accessibility feature, it is normally part of the room being booked, subject to the booking details supplied by the hotel. A note asking for a high floor, connecting rooms or a different bed arrangement is usually only a request and may not be guaranteed.

Accessibility information can also vary in detail. A hotel listing may mention accessible facilities without explaining whether the room suits a particular need. The booking API can only show or pass on information made available by the supplier, so an important requirement should not be assumed from a general description.

Before confirming, check the full room name, room description and booking conditions. If the customer has an essential accessibility or sleeping requirement, confirm it directly with the hotel using the details provided with the booking confirmation.