Can I offer hotel rooms that my customer can pay for when they arrive?

Yes, hotel rooms with payment at the property can be offered when the hotel supplier makes that option available through the booking API. These rates may appear alongside rooms that must be paid for before arrival, but availability depends on the hotel, the supplier and the rate selected.

A pay at hotel room may still require a valid payment card to guarantee the reservation. The property may check the card or place a temporary hold on it, and the customer may be charged if they cancel late or do not arrive. The exact conditions should be shown with the rate before the booking is confirmed.

The amount collected at the property can also differ from the amount shown for the room if local taxes, resort charges or other property fees are payable on arrival. Whether these charges are included or shown separately depends on the information returned by the supplier. Customers should read the payment and cancellation terms carefully so they know what is due before travel and what will be collected at the hotel.

Before offering this option, check which suppliers and rates on your glideFares plan support payment at the property, then review the payment terms displayed for each room before confirming it for your customer.