Question 1

Can I let my customers search and book trips through my white label portal without giving them access to every single supplier in my system?

Accepted Answer

Yes, you can control which suppliers appear in your white label portal and what your customers see when they search. When you set up your portal, you decide which airlines, hotel chains, car rental companies and other travel suppliers to include in your search results. This means you can curate the options available to your customers based on your business needs, your profit margins, your preferred partners, or any other reason that makes sense for your agency. How much control you have depends on your setup and your plan with us. Some agencies want to show customers everything available to give them maximum choice and transparency. Others prefer to limit results to a smaller set of trusted suppliers or properties that they have negotiated better rates with. You might also want different suppliers visible to different customer groups, or you might want to hide certain options during specific seasons. The flexibility you get comes down to how your portal is configured when we build it for you. You should talk to our team about what supplier filtering options are available in your plan and how to set them up in your portal. They can walk you through which controls you have access to and how to use them to show your customers exactly what you want them to see.

Question 2

Can I use travel agency software to manage my supplier contracts and track which deals and discounts I have access to?

Accepted Answer

Not through the booking system itself, but you can use travel agency software to keep track of your supplier agreements and the special rates or commissions you have negotiated. The software helps you search and book with those suppliers, but managing the contracts themselves and remembering which deals apply to which bookings is something you handle separately, often with documents or spreadsheets alongside the software. What the software can do is let you set up different commission rates or markups for different products and suppliers, so once you know what deal you have with a supplier, you can configure the system to reflect your profit on those bookings. Some travel agency platforms also let you add notes or tags to bookings so you can flag which agreement or discount code applies to each one, which helps you keep track without losing the details. The real work is staying organized about your contracts and making sure your team knows which suppliers offer what. If you have a corporate client who gets a special rate, or a tour operator who gives you higher commission on certain dates, you need to remember that when you search and book. The software makes it easy to search across suppliers and apply your markups, but it cannot automatically know which of your negotiated deals applies to a particular booking. To make this work smoothly, keep your supplier agreements in one place where your team can find them, and use the software's notes or tagging features to link bookings to the right deal or discount code.

Question 3

Can I get real-time hotel occupancy information through the API so I know which properties have rooms available before I search?

Accepted Answer

Yes, you can see which hotel rooms and room types are available at a property through the hotel booking API before you search or book. When you query the API for a specific hotel on specific dates, you get back the room inventory that is currently open, so you know what your customer can actually book. This helps you avoid wasting time showing your customers properties that are already sold out or only have rooms left that do not match what they need. The availability data comes directly from the suppliers, so it updates as bookings come in. However, the speed at which that information refreshes depends on the supplier and their connection to our system. Some suppliers update their inventory in real time, while others may take a little longer. If a room shows as available when you search but becomes unavailable by the time your customer tries to complete the booking, the booking will fail, and you will need to search again and offer them a different option. Keep in mind that availability can change very quickly at popular hotels, especially during peak travel times. A room that is available when you run your search might be gone a few minutes later if another agent books it. This is why some travel agencies choose to hold rooms for their customers while they think about whether to book, though not all suppliers offer that feature. Check with your supplier to see if room holds are available and what the terms are for your account.

Question 4

Can I use the flight booking API to see what ancillary services like seat selection and baggage are included with each fare so I know what to tell my customers they're getting?

Accepted Answer

Yes, the flight booking API includes information about what comes with each fare, and you can pass that information on to your customers before they book. When you search for flights through the API, you get back details about included baggage allowance, carry-on limits, seat selection options, meal services, and other add-ons that vary by airline and fare type. This means you can show your customers exactly what they are paying for instead of them finding out after they book that they have to pay extra for a seat or checked luggage. How much detail you see depends on what the airline supplies through the API. Some airlines share comprehensive information about every service and restriction tied to each fare, while others provide less detail. You will always get the essentials like baggage and seat selection, but extras like lounge access or priority boarding may not always come through. Your system will show you what is available from each supplier, so you can see what you have to work with. You can display this information in your white label portal or share it with customers through your own booking process, so they make an informed choice before they commit. Some travel agencies use this data to highlight which fares offer the best value for money, while others use it to upsell premium fares that come with extra services. Check what your current API connection is returning in test searches so you know exactly what ancillary details you have available to show your customers.

Question 5

Can I use travel agency software to send my customers their booking confirmations and travel documents automatically after they book?

Accepted Answer

Yes, most travel agency software can send automated confirmations and documents to your customers after a booking is completed, which saves you time and keeps your customers happy with instant information about their trip. When a customer completes a booking through your white label portal or through a booking you make via the API, the system can trigger an automatic email with their confirmation details, itinerary, and any travel documents that the supplier provides. This happens right away without you having to manually prepare and send each one. Your customers get their information immediately, which means fewer calls asking where their confirmation is, and they have everything they need in one place. The documents and information you can send automatically depend on what each supplier gives you through their system. Some suppliers provide full itineraries and booking references right away, while others may take longer to send certain details like hotel vouchers or final ticket numbers. You can usually customize what goes into those automated emails so your branding and company information appears instead of looking generic. Check your software settings or ask your support team what documents are included in your automated confirmations and whether you can customize the email template to match your brand.

Question 6

Can I get information about hotel room amenities and facilities through the API so I know what to tell my customers about what comes with their booking?

Accepted Answer

Yes, the hotel booking API returns details about room amenities and facilities, but what you get back depends on what the supplier has provided to us. Most of the time you will see standard information like whether the room has air conditioning, a TV, Wi-Fi, or a minibar, along with bed type and room size. This helps you give your customers a clear picture of what they are paying for before they commit to the reservation. The depth of detail varies by hotel and supplier. Some properties send us comprehensive lists of every amenity down to specific toiletries or entertainment options, while others provide only the basics. You might see features like whether there is a bathtub or shower, desk space, or views, but a hotel that does not share that level of detail through the supplier system will not appear in the API response either. The information is only as good as what the supplier makes available to us. Keep in mind that amenities can sometimes change between when the supplier updates their data and when you search through the API, so if your customer asks about something specific that matters to their decision, it is worth confirming directly with the hotel or checking the supplier's website as a final step. You should test a few hotel searches through the API to see what level of amenity information comes back for the properties you typically book for your customers.

Question 7

Can I set up different commission rates or markups for different products on my white label portal so I make more money on some bookings than others?

Accepted Answer

Yes, you can set up different commission rates or markups for different products through your white label portal, but how much control you have depends on your plan and how your suppliers work. Most white label portals let you configure markups at the product level, which means you can charge different amounts on top of flights versus hotels versus car rentals, for example. Some systems also let you set markups by supplier, so you could charge more for bookings through one airline and less through another. The challenge is that your actual profit on each booking also depends on what your suppliers are charging you, and those costs change constantly. Your white label portal can show you the supplier cost and calculate your markup automatically, but you need to monitor those costs over time to make sure your markup percentages still make sense. If a supplier raises their prices, your fixed markup might suddenly be too low to cover your business costs, or too high and no longer competitive. Some suppliers also have rules about how much you can mark up their products, especially for flights, so you may not have complete freedom to charge whatever you want. Your white label portal should let you see what those restrictions are and help you stay within them. Check your plan details and talk to your account team about which markup strategies are available to you and whether there are any supplier restrictions you need to know about.

Question 8

Can I use travel agency software to keep track of all my customers' passports and visa requirements so I know when they need to renew before their trip?

Accepted Answer

Yes, many travel agency software systems let you store and track important customer documents like passport numbers and expiration dates, and some can flag when a passport is about to expire or when a visa needs renewal. This helps you stay on top of travel requirements before your customers book, so you can catch problems early and avoid last minute cancellations or complications. What you can do depends on which software plan you choose and which features are included. Some systems let you set automatic reminders based on how far in advance a visa needs to be obtained for a particular country, while others just store the information and leave it to you to monitor. You can also usually add notes about visa applications or document requirements in your customer's profile so your whole team sees the same information. The software cannot pull visa requirements automatically from government websites or tell you whether a specific customer actually qualifies for a visa, since those rules change and differ by nationality and personal circumstances. You still need to advise customers to check official government sources or use a visa service if they are unsure. What the software does is help you remember to ask the right questions and keep those details organized in one place instead of spread across emails and spreadsheets. Check what document tracking features come with your plan, and ask whether the system can send you reminders based on expiration dates so you do not have to manually check every customer file.

Question 9

Can I get hotel cancellation policies and refund terms through the API before I book a room for my customer?

Accepted Answer

Yes, cancellation policies and refund terms are included in the hotel room details you pull through the API, so you can see them before you commit to a booking. This matters because different room rates often come with different cancellation rules, and your customer needs to know whether they can get their money back if their plans change. The API will show you details like whether the room is refundable, when the cancellation deadline is, and what fees apply if the customer cancels late or doesn't show up. The exact information you receive depends on what the hotel supplier provides through the API. Some properties give you very detailed policies with specific dates and penalty amounts, while others may provide simpler terms. You should always read through the cancellation details carefully before you present the room to your customer, because these terms are part of what they are paying for and they will expect you to explain them clearly. Keep in mind that cancellation policies can change based on the room type, the rate you are getting, and the time of year you are booking. A discounted rate might have stricter cancellation rules than a standard rate at the same hotel. Check the policy information every time you search for rooms rather than assuming the terms are always the same for a particular property, and make sure your customer understands the cancellation terms before they complete their reservation.

Question 10

Can I change the look and feel of my white label portal to match my own brand instead of it looking generic?

Accepted Answer

Yes, you can customize the appearance of your white label portal so it reflects your brand, not ours. The portal can be configured with your logo, colors, fonts and imagery so your customers see your business when they search for and book travel. You can also customize the wording and messaging throughout the booking flow to match how you talk to your customers and the tone of your business. The extent of what you can customize depends on which plan you choose. Some customization options may be available on all plans, while others might be limited to higher tier plans or require custom development work. You should check with our team about what customization is included in the plan that fits your budget and business needs. Keep in mind that while you control the look and branding, the underlying technology and booking engine remain ours. This means your customers are still booking through our systems and suppliers, even though it looks like your own site. That is the whole point of a white label solution, so you get a professional, fully-featured booking portal without having to build the technology yourself. Reach out to our sales team to discuss which customization options are available for your business and what they would cost.