Can I use travel agency software to send my customers their booking confirmations and travel documents automatically after they book?

Yes, most travel agency software can send automated confirmations and documents to your customers after a booking is completed, which saves you time and keeps your customers happy with instant information about their trip.

When a customer completes a booking through your white label portal or through a booking you make via the API, the system can trigger an automatic email with their confirmation details, itinerary, and any travel documents that the supplier provides. This happens right away without you having to manually prepare and send each one. Your customers get their information immediately, which means fewer calls asking where their confirmation is, and they have everything they need in one place.

The documents and information you can send automatically depend on what each supplier gives you through their system. Some suppliers provide full itineraries and booking references right away, while others may take longer to send certain details like hotel vouchers or final ticket numbers. You can usually customize what goes into those automated emails so your branding and company information appears instead of looking generic.

Check your software settings or ask your support team what documents are included in your automated confirmations and whether you can customize the email template to match your brand.