Question 1

Can I use a white label portal to let my customers search and book trips in their own currency instead of always showing them prices in mine?

Accepted Answer

Yes, you can set up your white label portal to display prices in different currencies based on where your customers are or what they prefer. This makes the booking experience more natural for them and removes confusion about exchange rates. The portal can handle the currency conversion in the background so your customers see prices in their local money while you manage everything in your home currency on your side. How this works depends on your setup and which suppliers you are connected to. Some suppliers support multiple currencies natively, which means the portal can pull pricing in different currencies directly from them. Other suppliers may only provide prices in one or two currencies, which limits your options. You will want to check with your account team about which currencies your suppliers actually support so you know what you can genuinely offer to your customers. Keeping track of exchange rates and making sure prices stay accurate across different currencies requires careful attention. Your portal can be set to refresh rates automatically or on a schedule you choose, but you should monitor this regularly to catch any major swings that might affect your margins. Some travel agencies choose to apply a small buffer to their currency conversion to protect themselves from rate changes between when they quote a customer and when the booking actually goes through. Talk to your account manager about which currencies your connected suppliers support right now, and ask what the process is for adding new ones if you need them for your customers.

Question 2

Can I get hotel room images and descriptions through the API so my customers can see what they're booking before they pay?

Accepted Answer

Yes, you can access hotel room photos and detailed descriptions through the API, though the amount and quality of content depends on what each hotel supplier provides to us. Most suppliers give us a good range of images showing the room layout, bed types, bathrooms and key features, along with text descriptions of amenities like air conditioning, WiFi or views. This helps your customers make an informed choice about which room type suits them best before they commit to a booking. The content available varies from hotel to hotel and supplier to supplier. Some properties upload extensive photo galleries and detailed room information, while others provide just the basics. Occasionally a hotel might not have images available yet, even though rooms are bookable through the API. You can pull this information into your portal or white label website so customers see it during the search and booking process, the same way they would on a direct hotel website. Keep in mind that images and descriptions are only as current as the hotel keeps them updated with the supplier. If a hotel renovates a room or changes its setup, there can be a delay before those changes show up in the API data. You should test the API with a few different hotels and room types to see what level of detail you get, since the variation can be significant. This way you'll know whether you need to supplement the API content with your own descriptions or images for certain properties.

Question 3

Can I use travel agency software to manage bookings from multiple customers at the same time without getting them mixed up?

Accepted Answer

Yes, travel agency software is built to handle multiple customer bookings at the same time and keep them completely separate. Each booking has its own record with the customer's details, itinerary, payment information and confirmation numbers, so you can work with dozens of bookings without any confusion about who booked what or when. The software organizes all your active bookings in one place so you can search for a specific customer or trip, see the status of each booking, and access all the confirmation details whenever you need them. You can also set reminders for important dates like when a customer needs to check in, when their visa expires, or when they need to pay the final balance. This means you spend less time hunting through emails and documents to find information about a particular booking. You can also manage different types of bookings at the same time, whether that's flights, hotels, car rentals or packages that combine all three. The software tracks each one separately so you always know exactly what you have sold and what you still need to arrange. Some agencies also use the software to let customers log in and see their own bookings, which means they stop asking you for confirmation details and you save time answering the same questions over and over. Check what reporting and search features your software offers so you can find bookings quickly when a customer calls with a question or problem.

Question 4

Can I use the flight booking API to see what the total price will be before my customer commits to buying a ticket?

Accepted Answer

Yes, you can see the total price through the API before your customer books. When you search for flights, the API returns pricing information that includes the base fare, taxes, fees and any other charges that will apply to that booking. This means you know the complete cost upfront and can show your customer exactly what they will pay before they click to purchase. The price you see in the search results is what your customer will pay at checkout, so there are no surprises after they commit. Some airlines and routes may have different fee structures, and those differences will show up in the total price the API returns. You can compare prices across different flights and airlines by looking at these totals side by side. Keep in mind that prices can change between the moment you search and the moment your customer actually books, since airfares update constantly throughout the day. The API shows you the current price at that moment, but if your customer waits before completing their purchase, the price could go up or down. If price changes matter to your business model, you may want to check how long a price hold lasts with each supplier before building that into your workflow.

Question 5

Can I see how many rooms a hotel has available at different price points through the API so I know what options to show my customers?

Accepted Answer

Yes, the hotel booking API returns available rooms at different rates when you search, so you can see the range of prices and inventory for each property. When your customers search for a hotel, the API pulls back the rooms that property has open on those dates along with the rate for each one. This means you get visibility into what is actually available to book rather than just a single price or a generic room count. The exact details you receive depend on what the hotel supplier provides through their connection to us, since different properties share different levels of detail about their inventory. You can use this information to help your customers make better decisions. Instead of showing them one room at one price, you could display several options so they can compare. Some properties might have a basic room at a lower rate and a deluxe room at a higher rate, and your customers can pick what works for their budget. You can also see if a hotel is running low on availability, which might help you encourage customers to book sooner rather than wait. Keep in mind that room availability and pricing change constantly as other travelers book. The information you get through the API is current at the moment you search, but it can change within minutes. If you want to show your customers real-time pricing across multiple options at the same property, you would need to make your search request to the API and display those results right away. Check your API documentation to see exactly which room details and pricing breakdowns your hotel supplier connection includes.

Question 6

Can I let my customers search and book trips through my white label portal without giving them access to every single supplier in my system?

Accepted Answer

Yes, you can control which suppliers appear in your white label portal and what your customers see when they search. When you set up your portal, you decide which airlines, hotel chains, car rental companies and other travel suppliers to include in your search results. This means you can curate the options available to your customers based on your business needs, your profit margins, your preferred partners, or any other reason that makes sense for your agency. How much control you have depends on your setup and your plan with us. Some agencies want to show customers everything available to give them maximum choice and transparency. Others prefer to limit results to a smaller set of trusted suppliers or properties that they have negotiated better rates with. You might also want different suppliers visible to different customer groups, or you might want to hide certain options during specific seasons. The flexibility you get comes down to how your portal is configured when we build it for you. You should talk to our team about what supplier filtering options are available in your plan and how to set them up in your portal. They can walk you through which controls you have access to and how to use them to show your customers exactly what you want them to see.

Question 7

Can I use travel agency software to manage my supplier contracts and track which deals and discounts I have access to?

Accepted Answer

Not through the booking system itself, but you can use travel agency software to keep track of your supplier agreements and the special rates or commissions you have negotiated. The software helps you search and book with those suppliers, but managing the contracts themselves and remembering which deals apply to which bookings is something you handle separately, often with documents or spreadsheets alongside the software. What the software can do is let you set up different commission rates or markups for different products and suppliers, so once you know what deal you have with a supplier, you can configure the system to reflect your profit on those bookings. Some travel agency platforms also let you add notes or tags to bookings so you can flag which agreement or discount code applies to each one, which helps you keep track without losing the details. The real work is staying organized about your contracts and making sure your team knows which suppliers offer what. If you have a corporate client who gets a special rate, or a tour operator who gives you higher commission on certain dates, you need to remember that when you search and book. The software makes it easy to search across suppliers and apply your markups, but it cannot automatically know which of your negotiated deals applies to a particular booking. To make this work smoothly, keep your supplier agreements in one place where your team can find them, and use the software's notes or tagging features to link bookings to the right deal or discount code.

Question 8

Can I get real-time hotel occupancy information through the API so I know which properties have rooms available before I search?

Accepted Answer

Yes, you can see which hotel rooms and room types are available at a property through the hotel booking API before you search or book. When you query the API for a specific hotel on specific dates, you get back the room inventory that is currently open, so you know what your customer can actually book. This helps you avoid wasting time showing your customers properties that are already sold out or only have rooms left that do not match what they need. The availability data comes directly from the suppliers, so it updates as bookings come in. However, the speed at which that information refreshes depends on the supplier and their connection to our system. Some suppliers update their inventory in real time, while others may take a little longer. If a room shows as available when you search but becomes unavailable by the time your customer tries to complete the booking, the booking will fail, and you will need to search again and offer them a different option. Keep in mind that availability can change very quickly at popular hotels, especially during peak travel times. A room that is available when you run your search might be gone a few minutes later if another agent books it. This is why some travel agencies choose to hold rooms for their customers while they think about whether to book, though not all suppliers offer that feature. Check with your supplier to see if room holds are available and what the terms are for your account.

Question 9

Can I use the flight booking API to see what ancillary services like seat selection and baggage are included with each fare so I know what to tell my customers they're getting?

Accepted Answer

Yes, the flight booking API includes information about what comes with each fare, and you can pass that information on to your customers before they book. When you search for flights through the API, you get back details about included baggage allowance, carry-on limits, seat selection options, meal services, and other add-ons that vary by airline and fare type. This means you can show your customers exactly what they are paying for instead of them finding out after they book that they have to pay extra for a seat or checked luggage. How much detail you see depends on what the airline supplies through the API. Some airlines share comprehensive information about every service and restriction tied to each fare, while others provide less detail. You will always get the essentials like baggage and seat selection, but extras like lounge access or priority boarding may not always come through. Your system will show you what is available from each supplier, so you can see what you have to work with. You can display this information in your white label portal or share it with customers through your own booking process, so they make an informed choice before they commit. Some travel agencies use this data to highlight which fares offer the best value for money, while others use it to upsell premium fares that come with extra services. Check what your current API connection is returning in test searches so you know exactly what ancillary details you have available to show your customers.

Question 10

Can I use travel agency software to send my customers their booking confirmations and travel documents automatically after they book?

Accepted Answer

Yes, most travel agency software can send automated confirmations and documents to your customers after a booking is completed, which saves you time and keeps your customers happy with instant information about their trip. When a customer completes a booking through your white label portal or through a booking you make via the API, the system can trigger an automatic email with their confirmation details, itinerary, and any travel documents that the supplier provides. This happens right away without you having to manually prepare and send each one. Your customers get their information immediately, which means fewer calls asking where their confirmation is, and they have everything they need in one place. The documents and information you can send automatically depend on what each supplier gives you through their system. Some suppliers provide full itineraries and booking references right away, while others may take longer to send certain details like hotel vouchers or final ticket numbers. You can usually customize what goes into those automated emails so your branding and company information appears instead of looking generic. Check your software settings or ask your support team what documents are included in your automated confirmations and whether you can customize the email template to match your brand.