Will my portal work properly on a mobile phone for customers who do not use a computer?

Yes, your portal is built to work on a mobile phone, and most agencies now find that more of their customers arrive that way than from a computer.

The search screens, the results list, the passenger details form and the payment page all adjust themselves to the size of the screen, so a customer can look for a flight or a hotel, fill in their details and pay without having to pinch or scroll sideways. Your own staff can use the same portal on a phone or a tablet when they are away from the desk, and a booking made that way is the same booking that shows up in your reports back at the office.

There are limits that are worth knowing about. Some steps during a booking are handed over to somebody else, such as the bank page where the card is entered, or an airline page for a special fare, and how neatly those behave on a small screen depends on that supplier rather than on us. Very old phones and very old browsers can also struggle with parts of the payment step. If you have chosen your own design with heavy photographs on the home page, that can feel slow on a weak mobile signal, and that part is in your hands.

The best thing to do next is to open your own portal on your phone, run a real search all the way through to the payment page, and tell your account contact about any screen that felt cramped or slow so it can be looked at.