Will a hotel booking API show the cancellation rules before my customer books?

Yes, a hotel booking API can show the cancellation rules for a room before your customer confirms the booking. These rules may explain whether the room can be cancelled, when a cancellation charge starts, and whether the full booking amount could be kept. This helps the customer understand the conditions before agreeing to pay.

The details come from the hotel supplier, so the wording and level of detail can vary. Some suppliers provide a clear cancellation deadline, while others return longer conditions that need to be displayed carefully. The rules may also use the local time at the hotel, which can affect whether a cancellation is treated as early or late. A refundable room and a non refundable room at the same hotel can have different conditions.

Cancellation terms can sometimes change when availability is checked again or when the booking is confirmed. The portal should therefore show the latest rules during checkout and save the confirmed terms with the booking record. The API can pass on the information it receives, but glideFares cannot guarantee that every supplier presents it in the same format.

Before taking bookings, check which cancellation details your chosen hotel suppliers provide and make sure the final terms are easy for your customers and staff to read.