When I make a booking, can the software email my customer a confirmation and an invoice with my own agency logo on it?

Yes. Confirmation emails, invoices and hotel vouchers can all carry your agency name, your logo and your own contact details, so the customer only ever sees your brand on the paperwork. This applies whether the booking was made by the customer on your portal or by your staff in the back office.

In practice the documents work from templates that are set up for you, and you can usually adjust the wording, the footer text and the terms you want shown. What the documents cannot do is invent information the supplier has not given us. A hotel voucher shows the property address, the booking reference, the room type and the cancellation terms as they come back from the supplier, and flight documents follow the airline and ticketing rules, so the ticket number and fare conditions appear in the form the airline provides. If a supplier returns very little detail, the voucher will look thin, and that is a supplier limitation rather than a software one.

How much you can change yourself, and which documents are included, does depend on your plan. Sending the emails from your own web address rather than a generic one also needs a few settings added by whoever looks after your domain name, otherwise some messages can land in the customer's spam folder. That is a one time job and worth doing, because it makes your emails look like they genuinely come from your agency.

The best next step is to make a test booking, send the confirmation and invoice to yourself, and then tell us which lines you want changed and whether you want the emails going out under your own web address.