If my internet goes down or I am away from the office, will my portal keep taking bookings on its own?

Yes, your portal keeps working whether or not you are at your desk. A white label portal runs online and is reached by your customers through their own browsers, so it has no link to the internet connection in your office. If your broadband fails on a Saturday afternoon, or you close for a public holiday, or you are travelling, customers can still search, choose and pay, and the booking goes through to the supplier in the normal way. You only need your own connection when you want to log in and look at what has happened.

What changes when you are away is not the booking, it is your ability to deal with anything unusual. Payments that get flagged for review, a customer who writes in asking to change a date, a supplier message about a schedule change, or a booking that does not complete properly all sit there waiting for a person. Setting up email or message alerts so you hear about those quickly is worth doing, and it helps to decide in advance who covers weekends and evenings even if that is just you checking once a day.

There are honest limits that are not about your office at all. Some fares and rates need the supplier system to answer in the moment, so if a supplier has an outage then that part of your portal may show fewer results or none until they recover. Instant ticketing also depends on the supplier and the fare type, so a booking made overnight may still need a manual step in the morning before documents are issued. Which of those apply to you depends on the suppliers connected to your portal and your plan.

Before you rely on unattended bookings, test one yourself outside working hours and check that the confirmation reached the customer and that you were alerted, then write down who handles anything that needs a human.