Does the hotel price I see depend on which country my customer is from?

Yes, it often does, and this is one of the things that surprises agents most when they first start selling hotels. Many hotels and suppliers file different rates for different nationalities or for residents of a particular country. A room may be offered at one rate to a local resident and a different rate to someone travelling from abroad, and some special rates are only allowed for guests holding a certain passport or living in a certain country. The hotel sets those rules, not us, so the same room can genuinely show two different prices for two different customers on the same dates.

Because of this, a hotel search normally asks for the guest nationality or country of residence, or takes it from a default setting on your account. It is worth treating that field as seriously as the dates. If a booking is made under the wrong nationality, the hotel can refuse the rate at check in or ask your customer to pay the difference at the desk, and that becomes an awkward conversation for you rather than for the supplier.

How clearly these rules appear depends on the supplier feed you are connected to and on your plan. Some suppliers return the nationality condition in plain words with the rate, others only apply it quietly in the price, and a few restrict certain rate types from being sold outside their own market at all. We can tell you what your connected suppliers support, but we cannot promise the same behaviour across all of them.

Before you search, ask your customer which passport they will carry and where they live, enter that in the search, and read the rate conditions on the room you intend to book.